Senior Analyst driving benefits & insurance innovation at CBIZ while collaborating with cross-functional teams to enhance process efficiencies. Leading digital transformation initiatives to optimize services.
Responsibilities
Partner with benefits & insurance professionals and IT teams to identify and implement opportunities to streamline and standardize benefits & insurance processes leveraging offshore resources, automation, process reengineering and advanced workflow technologies to enhance accuracy, efficiency, and scalability.
Gather, document, and translate business needs into detailed functional and technical requirements that align with project objectives and enable scalable benefits & insurance transformation solutions.
Develop comprehensive process maps, workflow diagrams, and business requirements documents that clearly outline current and future state processes.
Facilitate design workshops, stakeholder interviews, and process walkthroughs to capture current-state and future-state workflows, gather feedback, and document recommendations for improvement.
Collaborate with our Business Intelligence & AI teams to implement advanced analytics, automation, and AI-driven solutions to empower benefits & insurance teams with actionable insights that enhance strategic decision making.
Support project management activities, including timelines, resource planning, risk identification, and status reporting.
Assist with change management efforts, including user training, documentation, and communication strategies.
Monitor key performance indicators and adoption metrics to measure success and identify areas for continuous improvement.
Evaluate and advise on new technologies, vendors and products and stay updated with industry trends.
Requirements
College Degree or equivalent
3 years related experience
Ability to lead and coordinate the team activities of others
Proficient use of applicable technology
Ability to execute and draft technical instructions and guidelines
Ability to document daily activities and system functions
Able to work in a team environment
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
Ability to travel as required by business and on-call availability
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