Field Service Representative assisting customers with installation, maintenance, and repair of diagnostic systems. Supporting labs by providing high - quality customer service and solutions.
About the role
- Field Service Technician supporting IT installations and maintenance at Edward Jones branch offices and vendor sites. Responsible for connectivity, troubleshooting, and onsite support within assigned territory.
Responsibilities
- Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations within their assigned territory.
- Responsible for installing, upgrading, and maintaining both primary and backup branch connectivity, as well as site infrastructure, including network hardware, computers, telephones, printers, and cabling.
- Manage maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects while ensuring compliance with SLAs, rollout schedules, and deadlines.
- Remain adept with evolving technologies and provide client training on newly implemented systems.
- Required to travel up to 3 hours in one direction to Edward Jones branch locations within the assigned region.
Requirements
- Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
- Able to use all related computer hardware and software
- Able to use job related tools
- Able to safely use step ladder
- Able to lift and/or move up to 100+ pounds of equipment
- Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
- Provide documentation verifying a minimum age of 21 to meet company car insurance requirements
- Maintain residence in assigned territory
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