Supply Chain Operations Specialist assisting with operational support and customer service in logistics. Contributing to the efficient management of transportation operations and data integrity.
About the role
- Supply Chain Consultant at Causeway Technologies driving project deliveries and customer success. Collaborating with various teams to implement Supplier Management solutions effectively.
Responsibilities
- Collaborate with customers to understand their business requirements and objectives to ensure successful project delivery.
- Configure customers on the Causeway Supplier Management platform, working across teams to ensure the best processes are applied and issues are resolved quickly.
- Take ownership of customer projects, driving them forward to completion while ensuring a smooth and positive customer experience
- Assist the 3rd Line Support Team in addressing and resolving issues raised by existing customers.
- Contribute to proposal development and post-implementation reviews, identifying areas for improvement and innovation.
- Build and nurture positive relationships with customers to build trust and enhance their overall experience.
- Gather regular feedback to continually improve the service you deliver.
- Provide clear, friendly, and effective communication when addressing customer queries.
- Consistently deliver a great customer experience that encourages customer retention and referrals.
- You’ll deliver customer training if required as part of the project delivery or as separately required by customers
Requirements
- Strong experience and knowledge of Supply Chain processes and Procurement
- Good communications skills and comfort in a customer-facing environment
- Previous experience implementing business systems
- A good knowledge of MS Office applications including Excel
- A relevant degree or equivalent level of education preferred.
- Experience of working in the construction industry (Desirable)
- Previous experience in business process modelling and/or workflow automation (Desirable)
- Previous experience in a consultancy role delivering customer projects (Desirable)
- Previous experience with data handling (Desirable)
- Knowledge of different data formats, such as JSON, HTML, CSV (Desirable)
- Knowledge of Microsoft Power BI (Desirable)
Benefits
- 25 days annual leave + public holidays, increasing with length of service.
- 4% matched pension.
- Income protection and life assurance.
- Access to our award-winning benefits platform.
- We take mental health seriously and have a dedicated EAP available 24/7.
- £100 allowance towards a fitness club.
- Dell discounts.
- Private Medical Insurance.
- Paid study leave + volunteering days.
- Car Scheme.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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