Senior Software Engineer developing, deploying, and validating RHEL workloads on public clouds like AWS and Azure. Join a collaborative team to lead innovations in open source software.
About the role
- Senior Developer with expertise in Dynamics 365 CE, responsible for scalable solutions and integrations. Collaborate with teams to develop and customize CE applications and optimize performance.
Responsibilities
- Caterpillar is seeking a Senior Developer with strong technical expertise in Microsoft Dynamics 365 Customer Engagement (CE/CRM).
- The ideal candidate will design, develop, and implement scalable solutions, ensuring seamless integrations, optimized performance, and upgrade-safe customizations.
- Develop and customize Dynamics 365 CE applications (Sales, Customer Service, Project Operations, Field Service) using C#, JavaScript, TypeScript, and Power Platform tools.
- Build plugins, workflows, Power Automate flows, and custom components to extend CE functionality.
- Ensure adherence to Microsoft best practices, extensibility framework, and upgrade-safe customizations.
- Optimize CE solutions for performance, scalability, and maintainability.
- Design and implement integrations between CE and external systems using OData / Web APIs, REST / SOAP services.
- Support data migration strategies using Data Export Service, KingswaySoft, or DMF connectors.
- Manage version control and code merges using GitHub repositories.
- Implement CI/CD pipelines in Azure DevOps for CE solutions.
- Develop automation workflows using Power Automate and Copilot Studio.
- Collaborate with functional consultants, business analysts, and project teams to translate requirements into technical solutions.
Requirements
- 8–10+ years of ERP/CRM technical development experience, with 5+ years in Dynamics 365 CE.
- Proven track record in at least 4 full ‑ cycle CE implementations (Sales and/or Field Service).
- Strong hands ‑ on experience with Dynamics 365 CE modules (Sales, Customer Service, Project Operations, Field Service).
- Proficiency in plug ‑ in development, workflows, Power Automate, and custom UI components.
- Skilled in JavaScript/TypeScript, C#, and Power Platform (Power Apps, Power BI, Power Pages).
- Knowledge of CE data model, entities, and security framework.
- Experience with Azure services (Logic Apps, Service Bus, Functions, API Management).
- Skilled in integration frameworks and ETL tools for CE data migration.
- Proficiency in GitHub, Azure DevOps pipelines, and environment management.
- Advanced ability to design and implement custom plug ‑ ins in C# for complex business logic across Sales and Field Service.
- Skilled in customizing CE forms, ribbons, and UI components using modern scripting frameworks.
- Strong knowledge of resource scheduling, work orders, service tasks, and mobile app customization for Field Service scenarios.
- Ability to tailor lead, opportunity, and pipeline management processes with custom workflows and automation.
- Hands ‑ on experience embedding Power Apps, Power BI dashboards, and Power Pages into CE solutions.
- Skilled in writing unit tests for plug ‑ ins, automated UI tests, and regression testing for CE customizations.
- Experience with tools like KingswaySoft, Scribe, or custom ETL pipelines for migrating CE data securely and efficiently.
- Ability to build and manage custom APIs, web resources, and secure authentication flows for CE integrations.
- Expertise in configuring CE for mobile/offline scenarios, ensuring performance and usability for field engineers.
- Ability to validate customizations against Microsoft CE updates, apply patches, and ensure upgrade ‑ safe delivery.
- Skilled in using Application Insights, plug ‑ in trace logs, and telemetry to monitor CE performance and troubleshoot issues.
- Experience creating reusable libraries, templates, and accelerators to standardize CE development across projects.
- Extensive experience with modern testing frameworks and tools for Dynamics 365 CE applications.
Benefits
- Professional development opportunities
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