Senior Manager of Digital Service Delivery leading vendor management key activities for Cat Technology at Caterpillar Inc. Collaborating with global partners to optimize procurement processes and achieve operational efficiency.
Responsibilities
Lead vendor management key activities for specific Cat Technology departments and direct s the work of other team members.
Work with internal stakeholders and customers to determine business needs and requirements for outsourced products, services and tools that help to meet internal goals.
Manage policies, practices, and operations for the selection, negotiation, and purchasing and/or licensing of external technology products and services and provides ongoing management of vendor companies.
Negotiate, extend, terminate, and renegotiate contracts for the acquisition of equipment, materials, products, or services.
Conduct analyses of existing vendor networks to assess their capability of meeting business objectives; recommending new vendors in terms of capacity.
Develop and implement processes and tools for different types of contracts, risk assessments, disputes, and issue resolutions, etc.
Arbitration of claims or complaints occurring under the performance of contracts.
Translate corporate strategy and business needs into Vendor Management Office (VMO) strategy.
Coordinate with Indirect Procurement, business units and other key functions on sourcing methods, vendor evaluation & selection, negotiating and contract development / management.
Coordinate and conduct senior-level meetings between vendors and business owners to ensure strategic alignment.
Monitor / analyze performance metrics; document and report issues and business opportunities including co-investment opportunities; drive continuous improvement.
Hire, direct, motivate, and develop staff; address staffing, engagement and training needs to ensure high level of customer satisfaction.
Requirements
Typically, a Bachelor’s degree or international equivalent in an area of study relevant to this position and more than 8+ years of experience.
Experience in leading teams in large enterprise services delivery organizations.
Deep understand of Source-to-Pay life cycle, supplier relationship management and contracting best practices.
Knowledge of global sourcing; ability to procure digital products and services in a global arena.
Knowledge of the processes and procedures by which a contract change is identified, evaluated, approved, monitored and documented; Ability to manage changes in the production environment and processes effectively.
Prior experience building and/or deploying technology solutions, preference in MS and AWS environments.
Prior experience in supplier selection process, defining statements of work, working with 3rd party software and/or services in one or more areas of digital required.
Purchasing experience strongly desired with a certification such as Caucus Certification of Certified Technology Procurement Executive (CTPE) or obtain within 6 months of hiring.
Good human relations skills are required to develop a cooperative work relationship with others inside and outside the department.
Benefits
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
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