Intern role within the Corporate Aviation function, supporting operations and administrative tasks. Opportunity to gain experience while ensuring safe transport of personnel in the company's aviation operations.
About the role
- Customer Operations Manager at CarTrawler overseeing outsourced contact centres. Balancing customer experience, efficiency, quality and cost.
Responsibilities
- Own customer service performance across outsourced partners, with accountability for CX, efficiency, quality and complaints outcomes.
- Partner with internal tech/insights teams to ensure operational needs are understood and changes land effectively (CRM/digital/telephony/AI workflows).
- Champion AI-enabled ways of working that improve quality and speed (e.g., summarisation, insight-led coaching, knowledge suggestions).
- Chair governance forums with outsourcers, approving recovery plans and holding partners accountable for delivery.
- Lead quality, training and knowledge effectiveness, ensuring interventions translate into sustained performance improvement.
- Own escalations and complaints as a business risk, driving systemic fixes and prevention strategies.
- Partner with technology and insights teams to ensure new tools, AI capabilities and process changes land effectively.
Requirements
- 5+ years’ experience in a contact centre or customer operations environment.
- Proven ability to manage outsourced or vendor-led operations with commercial discipline.
- A data-led approach to decision-making, focused on measurable outcomes.
- Confidence influencing senior stakeholders and partner leadership teams.
- A quality- and coaching-oriented mindset with strong governance discipline.
- The ability to lead change and embed new ways of working at scale.
Benefits
- Competitive pay and benefits, including a performance-based annual bonus, fully subsidised VHI health insurance and pension matching up to 4%.
- Generous time off and flexible working, including 25 days’ annual leave, extra company days, monthly Friday Unplugged afternoons and the option to work abroad for up to 20 days a year.
- Comprehensive wellbeing support, including access to health and mental health programmes (HeadsUp and EAP) and paid leave for marriage, volunteering and personal wellbeing including menstrual, menopause, and fertility leave.
- Growth and recognition culture with development opportunities through training, coaching and study support plus programmes that celebrate individual and team achievements.
- Everyday perks that make a difference - subsidised canteen (KC Peaches), on-site car parking, Bike to Work and TaxSaver schemes plus an active Sports & Social Club.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Pflegefachkraft providing gerontopsychiatric care in a supportive environment across 49 locations. Engaging in resident care and documentation while supporting new colleagues.
Profissional responsável por operações complexas e atendimento ao cliente no setor financeiro. Garantindo fluidez operacional e mediando soluções em compliance e operações financeiras.
Internship in Bank Operations at Atlantic Union providing practical work experience and mentoring. Students can build professional networks and gain insights into financial industry operations.
Intern providing support in Loan Collateral Management at Atlantic Union Bank. Shadow daily activities and assist with project tracking and key meetings.
Operations Coordinator managing AV test operations and supporting cross - functional coordination for GM’s self - driving technologies. Involves extensive travel and on - the - ground operational execution.
SVP, Deposit Operations Manager overseeing deposit operations at Capital Bank. Collaborating on innovation and ensuring compliance while managing a large team.
Operations Manager responsible for field operational activities in Customer Operations at We Energies. Managing construction and maintenance, ensuring safety and customer satisfaction in Wisconsin.
Strategy & Operations Lead at Clio, a legal AI technology company, managing strategic programs and overseeing operational alignment. Responsible for leading complex initiatives and cross - functional collaboration.
Operations Manager overseeing the establishment and operation of the new Fassmer location in Stralsund. Leading a team and ensuring effective management of production and facilities activities.