Business Analyst III focusing on accounting operations, driving process improvements and system integrations at Trean Corporation. Collaborating with stakeholders to support financial projects and deliver successful outcomes.
About the role
- Customer Insights Analyst at CarTrawler translating performance data into insights for operational improvements. Collaborating closely with Contact Operations to drive evidence-based decisions.
Responsibilities
- Own the end-to-end performance reporting rhythm across Contact Operations, ensuring outputs are accurate, trusted and action-oriented.
- Evaluate emerging AI for performance reporting use cases; contribute to AI-enabled insights/alerts moving toward predictive/prescriptive insight.
- Produce clear performance narratives that explain what happened, why it happened and what action is being taken.
- Analyse service levels, productivity, efficiency and repeat contact drivers to identify improvement opportunities.
- Support forecasting and intraday performance through insight-led analysis of demand, staffing and queue behaviour.
- Build and maintain dashboards and automated reporting that enable faster, self-serve decision-making.
- Partner with quality, training and operations teams to link performance outcomes to root causes and capability drivers.
Requirements
- 2–3+ years professional experience working with data, with a track record of delivering actionable insights.
- Experience working with operational or performance data in a fast-paced, stakeholder-driven environment.
- Strong understanding of contact centre metrics and the levers that influence service, efficiency and quality.
- Advanced Excel skills and working knowledge of SQL and BI tools.
- A strong data quality mindset, with attention to reconciliation, validation and trust in reporting.
- The ability to tell clear, compelling stories with data that drive action.
- Curiosity to explore automation and AI-enabled approaches to performance insight.
Benefits
- Competitive pay and benefits, including a performance-based annual bonus, fully subsidised VHI health insurance and pension matching up to 4%.
- Generous time off and flexible working, including 25 days’ annual leave, extra company days, monthly Friday Unplugged afternoons and the option to work abroad for up to 20 days a year.
- Comprehensive wellbeing support, including access to health and mental health programmes (HeadsUp and EAP) and paid leave for marriage, volunteering and personal wellbeing including menstrual, menopause, and fertility leave.
- Growth and recognition culture with development opportunities through training, coaching and study support plus programmes that celebrate individual and team achievements.
- Everyday perks that make a difference - subsidised canteen (KC Peaches), on-site car parking, Bike to Work and TaxSaver schemes plus an active Sports & Social Club.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Business Analyst focusing on AI and automation to reduce burdens and improve efficiencies. Collaborating across teams to enhance sales and marketing processes at Emerson.
UAT Business Analyst role bridging business needs and technology execution at Smart Pension. Focus on product release quality and customer value through effective UAT processes.
Technical Business Analyst at Axi driving data management and reporting for enhanced decision - making. Collaborate with stakeholders to implement a centralized data platform across all divisions.
Business Analyst improving team processes and information delivery at Marsh McLennan Agency. Collaborating on projects to enhance efficiency and effectiveness within the organization.
Business Analyst role supporting MiFID III regulatory change programme at a leading Global Investment Bank. Combining regulatory knowledge and business analysis skills to ensure effective delivery.
APAC IT Senior Business Analyst collaborating with various teams to optimize SAP systems and improve business processes. Ensuring compliance and performance monitoring alongside user support.
PLM Digital Manufacturing Senior Expert involved in Global Combat Air Programme. Analyzing requirements and managing digital manufacturing responsibilities in aerospace sector.
Digital Engineering Integration role managing cross - divisional requirements in the GCAP program. Engaging in an international, technologically advanced environment at Leonardo.
Analista de Gestão de Capital JR na cooperativa Sicredi, analisando dados contábeis e financeiras, suportando o planejamento de capital e adequação do capital frente a riscos.