Business Analyst improving team processes and information delivery at Marsh McLennan Agency. Collaborating on projects to enhance efficiency and effectiveness within the organization.
Responsibilities
As a Business Analyst, you will scope, understand, and deliver information and processes
Seek out problems and inefficiencies and offer thoughtful solutions
Work across the company internally on projects and tasks in a team environment
Consult departments and managers to improve workflow and efficiency
Requirements
Proven success collaborating with onshore and offshore application development teams to manage and execute regional initiatives
Experience acting as a liaison between IT and business stakeholders by assessing needs, documenting requirements, providing technical and business analysis, and utilizing project planning tools
Management and administration of a portfolio of employee and client-facing applications
Proficiency in user resources (guides, FAQs), participating in Continuing Service Improvement activities, providing 2nd-tier support as the escalation point after IT Service Desk
Skilled in modeling and applying change management best practices by engaging cross-functional teams
BA/BS in Business, Engineering, Information Systems or related field (not required)
4+ years of experience in business process improvement (not required)
3+ years of project management experience (not required)
Service Now Administration experience (not required)
Ability to work with agency, vendor or other personnel to understand and document processes (not required)
Benefits
Medical, dental, vision, 401K benefits and more
The flexibility to work at home or an office, based on your discretion and schedule
Start with 20 days of paid time off
A paid day off to volunteer and company-organized volunteer events
Up to $1,000 per year in matching charitable donations
Up to $750 per year in wellness rewards
All the nitro cold brew coffee and sparkling water you can drink
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