AI Engineer responsible for developing AI agents, tools, and machine learning models at IPFS. Focused on enhancing data accessibility and driving innovation across the IPFS ecosystem.
About the role
- AI Engineer at CarTrawler improving customer interactions via Salesforce and GenAI. Focused on scalable solutions in customer experience and collaboration with multiple teams.
Responsibilities
- Design, build and optimise AI-powered features within Salesforce Service Cloud and Agentforce, including case summarisation, routing, agent assist and deflection flows.
- Develop and iterate LLM-powered prompts, workflows and guardrails for both customer-facing and agent-facing use cases.
- Integrate Salesforce AI capabilities with the wider contact stack, including telephony, portals, automation tools and AI platforms.
- Influence build-vs-buy decisions across AI, ensuring maximum leverage of Salesforce native capabilities before adding new vendors.
- Run experiments and pilots, tracking impact across key metrics such as deflection, AHT, CSAT, containment and error rates.
- Embed safety, governance and compliance best practices across AI solutions, including PII handling and auditability.
- Partner with operations teams to ensure AI features land effectively and are fully adopted in day-to-day workflows.
Requirements
- 5+ years’ experience in software engineering / platform development.
- Strong hands-on experience building solutions on Salesforce Service Cloud, including Apex, Flows and integrations.
- Practical experience delivering GenAI or LLM-based solutions in production environments.
- Solid understanding of APIs, system integrations and event-driven architectures.
- A customer- and agent-first mindset, with a focus on measurable operational impact.
- Confidence working cross-functionally with technical and non-technical stakeholders.
- Curiosity and drive to stay ahead of evolving AI, automation and Salesforce capabilities.
Benefits
- Competitive pay and benefits, including a performance-based annual bonus, fully subsidised VHI health insurance and pension matching up to 4%.
- Generous time off and flexible working, including 25 days’ annual leave, extra company days, monthly Friday Unplugged afternoons and the option to work abroad for up to 20 days a year.
- Comprehensive wellbeing support, including access to health and mental health programmes (HeadsUp and EAP) and paid leave for marriage, volunteering and personal wellbeing including menstrual, menopause, and fertility leave.
- Growth and recognition culture with development opportunities through training, coaching and study support plus programmes that celebrate individual and team achievements.
- Everyday perks that make a difference - subsidised canteen (KC Peaches), on-site car parking, Bike to Work and TaxSaver schemes plus an active Sports & Social Club.
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