CarringtonCrisp are education marketing specialists, providing market research, consultancy and creative services across higher education.
The company was set up in 2003 and since that time has worked with more than 130 institutions in over 30 countries.
CarringtonCrisp are particularly well known for their group market research studies, but also carry out a wide range of individual consulting assignments and increasingly work with clients on creative brand and marketing solutions.

CarringtonCrisp

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customer-support

CarringtonCrisp is a consultancy company that partners with universities and business schools to provide imaginative and data-driven insights and solutions. They focus on offering unique approaches to the ever-changing educational landscape, utilizing intelligence, insight, and creativity. Known for their objective analysis, CarringtonCrisp helps educational institutions gain fresh perspectives and achieve their objectives. Their work has been recognized for injecting energy and offering new viewpoints, ensuring that institutions remain relevant and effective in their educational offerings.

CarringtonCrisp are education marketing specialists, providing market research, consultancy and creative services across higher education.

The company was set up in 2003 and since that time has worked with more than 130 institutions in over 30 countries. CarringtonCrisp are particularly well known for their group market research studies, but also carry out a wide range of individual consulting assignments and increasingly work with clients on creative brand and marketing solutions.

• Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
• Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
• Refer more complex or complicated calls to qualified team member.
• Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
• Track, follow-up and complete customer call backs to ensure inquiry resolution.
• Collect payments whenever necessary and appropriate.
• Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
• Perform other duties as assigned.

Customer Service Specialist, I

Customer Service Specialist I handling inbound mortgage loan inquiries via phone in a hybrid work environment. Responsible for customer service and issue resolution with an emphasis on accuracy and regulation compliance.

• Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
• Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
• Refer more complex or complicated calls to qualified team member.
• Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
• Track, follow-up and complete customer call backs to ensure inquiry resolution.
• Collect payments whenever necessary and appropriate.
• Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
• Knowledge of Fair Debt Collection Practices Act preferred.
• Knowledge of relevant and industry-specific computer software packages preferred.
• Basic negotiation skills.
• Ability to understand problems and to collaborate and explore alternative solutions.
• Ability to make decisions that have moderate impact on the immediate work unit.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

Customer Service Specialist

Customer Service Specialist handling customer inquiries for existing mortgage loans. Delivering accurate information through calls in a hybrid work environment.

Customer Service Specialist handling inbound and outbound calls regarding mortgage loans at Carrington Mortgage Services. Striving for customer satisfaction through timely resolutions and support.

collections

• Counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions.
• Contacting borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangements.
• Reviewing borrower’s current financial situation and offer additional options.
• Providing support to inbound Customer Service on high inbound volume days.
• Performing all duties in accordance with company’s policies, US state and federal laws and regulations.
• Evaluating and helping determine the borrower’s ability to pay, and collecting appropriate financial information.
• Counselling borrowers on their options through education of alternative solutions.
• Providing alternatives to borrowers by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiating reasonable payment arrangements with borrowers and processing payments.

Early Stage Collections Specialist, I

Early Stage Collections Specialist managing borrower payment arrangements for Carrington Mortgage Services. Providing financial solutions and customer support in a hybrid work environment.

• Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
• Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
• May function as the single point of contact for a borrower.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments.
• Assist with loan servicing website payments, denied access, password resets.
• Respond to escrow, loss draft and closing document inquiries.
• Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities.

Early Stage Collections Specialist I

Collections Specialist negotiating payment arrangements with borrowers experiencing delinquency, while working for Carrington Mortgage Services offering support and assistance to homeowners.

financial-planning-and-analysis

• Develop complex ad hoc financial analysis in support of key business decisions, including but not limited to cost-benefit, ROI, and other analyses.
• Collects and analyzes financial information for assigned accounts, products or product lines, or business units in order to track the organization's progress against financial goals.
• Reports current or expected financial performance and creates financial models to guide decision making.
• Analyzes cash flow, expenditures, revenue, depreciation, and investments to make recommendations for action and/or modifications regarding financial procedures, plans, and controls.
• Assists in the preparation of monthly, quarterly, or annual financial statements and required reporting for Lending division.
• Provide analytical support to senior members of the team on profit and loss modeling and provide extensive data consolidation across multiple systems.
• Reconcile key forecast variances from reporting data and key business systems.
• Collaborate and coordinate on budgets, forecasts, month end reporting, and ad hoc analysis that will support management decision making throughout the organization.
• Work cooperatively with existing IT analytics resources, systems, and related analysts.
• Develop meaningful trends and reports from raw system data with strong data mining skills; make recommendations to senior management.
• Consolidate data from multiple sources and ensure all information in reporting packages is accurately represented to management and staff.
• Provide analytics on a wide variety of assignments, including cash flow modeling, risk analysis, asset valuation, and other performance statistics.
• Identify process improvement opportunities while delivering timely and zero-defect analyses and reports with minimal support.
• May function as a lead or subject matter expert in absence of manager.
• Support the development of presentations for senior leadership.
• Perform other duties as assigned.

Senior Financial Analyst

Senior Financial Analyst responsible for quantitative analyses affecting financial decision-making in Carrington's Lending division. Collaborating with finance teams in a hybrid work environment located in Anaheim or Aliso Viejo, CA.

CarringtonCrisp are education marketing specialists, providing market research, consultancy and creative services across higher education. The company was set up in 2003 and since that time has worked with more than 130 institutions in over 30 countries. CarringtonCrisp are particularly well known for their group market research studies, but also carry out a wide range of individual consulting assignments and increasingly work with clients on creative brand and marketing solutions.

CarringtonCrisp

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18 jobs found

Customer Service Specialist, I

CarringtonCrisp

Customer Service Specialist

CarringtonCrisp

Customer Service Specialist

CarringtonCrisp

Early Stage Collections Specialist, I

CarringtonCrisp

Early Stage Collections Specialist I

CarringtonCrisp

Senior Financial Analyst

CarringtonCrisp