Oncology Case Manager managing customer relationships and ensuring high-quality delivery of laboratory reports for Caris Life Sciences. Requires experience in account management within the medical industry.
Responsibilities
Responsible for maintaining and growing business with existing customers within an assigned territory.
Focuses on managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report.
Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
Execute customer retention strategies to maintain and grow existing accounts.
Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
Accurately document customer interactions, updates, and value-based activities in the CRM.
Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
Maintain assigned company equipment and assets.
Submit required reports and documentation accurately and on time.
Meet or exceed assigned performance goals.
Requirements
Bachelor’s degree required.
Minimum of three years of account management or customer-facing experience.
Strong problem-solving and decision-making skills.
Understanding of clinic-based business practices.
Ability to learn proprietary software.
Excellent written and verbal communication skills.
Strong organizational, interpersonal, and collaboration skills.
Valid driver’s license and reliable transportation.
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