Hybrid AI Platform Ops Engineer

at One New Zealand

• Job title: AI Platform Ops Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: AWS, Cloud, Terraform, Vault
• Location requirements: Hybrid, New Zealand

About the role

• AI Ops Engineer leading the lifecycle of AI services at One NZ. Work on observability, operational signals, and cost-efficient AI operations.

Responsibilities

• Lead the evaluation, approval, rollout, rollback, drift detection, and deprecation of AI services.
• Manage models and configurations as code with versioning, test coverage, and audit trails.
• Define and implement guardrails for toxicity, PII, policy violations, hallucination control, and grounding.
• Conduct red-teaming exercises and containment strategies, and report on safety posture.
• Align support structures, on-call coverage, escalation paths, and playbooks with Service Management and partners.
• Ensure runbooks are current, usable, and effective for BAU and after-hours support.
• Collaborate with DataOps on feature and embedding stores, retrieval/RAG patterns, lineage, and SLAs to ensure reliability and cost-efficiency.
• Enforce tagging to surface product-level costs, monitor budget variances and anomalies, and drive safe optimisations such as caching, batching, and model sizing.
• Maintain up-to-date standards, diagrams, evaluation reports, and runbooks to ensure clean handovers and reduce single points of failure.

Requirements

• Proven experience managing the full lifecycle of AI models and agents — from evaluation and approval to rollout, rollback, drift detection, and deprecation.
• Skilled in prompt/config/version management as code, RAG patterns, vector/feature stores, and runtime monitoring for latency, quality, and safety.
• Hands-on experience with AWS services such as Bedrock and SageMaker (or equivalents), serverless runtimes, event-driven architecture, CI/CD pipelines, observability tools (CloudWatch/OpenTelemetry), and secure connectivity.
• Practical knowledge of building and operating agentic experiences using Agentforce, integrating with Salesforce workflows (Service, Sales, Knowledge), and aligning runtime signals (safety, performance, cost) to business outcomes.
• Strong understanding of data ingestion, identity resolution, harmonisation, segmentation, activation, and governance — with a focus on how Data Cloud supports AI/RAG use cases and downstream observability.
• Proficient in Terraform-first provisioning across AWS, Snowflake, and Salesforce integrations.
• Experience with HashiCorp Vault for secrets management, PKI, dynamic credentials, policy-as-code, automated rotation, and audit trails.
• Deep knowledge of SLIs/SLOs, tracing, logging, alerting, incident response, post-incident reviews, change automation, rollback strategies, and resilience patterns.
• Comfortable partnering with Support, Service Management, and vendors for BAU and after-hours operations.

Benefits

• A fully subsidised Southern Cross health insurance cover for you and your family.
• Laptop, unlimited data plan and a market leading mobile phone.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!