Hybrid Client Solutions Technical Lead

at InPost UK

• Job title: Client Solutions Technical Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Client Solutions Technical Lead overseeing technical integrations for merchants and partners at InPost. Collaborating with teams to enhance the eCommerce logistics experience through innovative solutions.

Responsibilities

• Support successful end-to-end onboarding of merchants and partners from the point of being introduced by the Commercial lead (Sales/Customer Success), through to the technical solution-design phase and execution, testing, launch and hypercare periods (post-go live)
• Ensure all integrations are delivered to a high-quality standard and appropriately tested for all launches
• Work with merchants to ensure InPost products are implemented in the most efficient way to best synchronise alongside their own tech stacks.
• Advise and recommend appropriate courses of action
• Lead discovery to identify technical requirements and deliver integrated solutions for our merchants and partners based on their needs
• Work with product and tech teams on the design and development of new services for our merchants, acting as the ‘voice of the customer’ to ensure their needs are considered and in line with industry practices
• Responsible for communicating and managing transition for the role out of new products and updates to our APIs to our existing customers
• Act as ‘checkout expert’ with a clear understanding of what drives CR% at checkout for an out-of-home delivery service, various platform capabilities and the ability to mock-up a desired UX
• Serve as product authority both within the Client Solutions team, Commercial team and our customers, with a deep understanding of our existing integrations and APIs
• Establish strong working relationships with other teams across the business including Product, Tech & Logistics
• Build and maintain lasting relationships with our third-party partner platform providers e.g., MetaPack, ReBOUND, ZigZag, Scurri, Linnworks, Mintsoft etc
• Recommend improvements to the user experience across products, working collaboratively with internal teams and collating feedback from retail clients

Requirements

• A background in retail e-commerce and or logistics is strongly preferred
• Strong IT/technical understanding- must have solid understanding of APIs and ability to test them within environments such as Postman
• A knowledge of Carrier Management Platforms such as Metapack, Scurri, Sorted, nShift etc
• A knowledge of eCommerce platforms, how they work and ideally experience working with them
• A knowledge of interoperability and data transfer between systems
• Some experience in project management or as BA is desired
• Very comfortable engaging cross-functionally to align goals and deliver joint outcomes
• Very strong verbal and written communicator – able to distil information and concisely convey all critical points
• Strong problem diagnosis and creative problem-solving skills with the desire and ability to identify and help implement change
• Some experience working with teams in more than one European market
• A creative eye with an understanding of the impact of a good UX. Design experience would be beneficial for this, however not essential
• Experience using AI to facilitate integrations (e.g. MCP)

Benefits

• Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
• Vitality Health Care
• Work from Anywhere – 4 Weeks per year
• Enhanced Parental Leave
• Rail Loan
• Volunteering Days
• Hybrid Working
• Bring Your Dog to Work Day (Every Friday)