Technical Customer Support Agent providing support and troubleshooting for webhosting and domain customers. Engage in product development actively while ensuring excellent customer service in a hybrid setup.
TS
Hybrid IT Engineer Intern, May-August
Posted last month
About the role
- IT Engineer intern role helping to maintain and update IT systems at the Church of Jesus Christ of Latter-day Saints. Develop hands-on experience with network and server hardware in this internship.
Responsibilities
- You will develop hands-on experience with real-world systems and tools.
- You’ll have the opportunity to apply your skills in meaningful, real-world scenarios. This involves system administrative privileges in support of network devices, storage, servers (both physical and virtual), monitoring systems (i.e., Splunk, Dynatrace, Nagios, SolarWinds, ServiceNow, Meraki) application services and database services (Oracle and Microsoft SQL Server). Tasks to include:
- Provisioning and deployment of network and server hardware worldwide, including Meraki networking gear.
- Assisting with migrations from on premise data centers to cloud providers (AWS, Azure, Google)
- Monitor system activity for outages or system overload
- Responding to incidents and fulfilling common requests from other IT customers
- Replace/upgrade existing hardware within the data center
- Manage/update the Configuration Management Database
- Implement system monitoring / reporting technology using ServiceNow
- Work with state-of-the art tools to help develop enterprise solutions
- Be mentored by highly experienced IT professionals
- We hasten the Lord's work in an important way
- Be a member of a creative, spiritual, and highly motivated team and culture
- You will develop hands-on experience with real-world systems and tools.
Requirements
- You should be currently enrolled or within one year of your graduation date from an accredited college or university.
- Internship is for current temple worthy members of the Church of Jesus Christ of Latter-day Saints
- Experience with or knowledge of Network switches, routers, VLAN and firewalls
- Experience with or knowledge of IP addresses, network mask, DNS (Domain Name System) entries and DHCP (Dynamic Host Configuration Protocol) knowledge
- Experience with or knowledge of OSI models
- Experience with or knowledge of system administration
- Experience with Cloud technologies and services, such as Azure, AWS, or Google Cloud
- Experience with or knowledge of data centers
- Excellent communication skills for interacting with and providing information to management levels will be needed
- Project management experience is desired
- Familiarity with the following tools/technologies:
- Required – Microsoft Windows Servers, Linux, Microsoft Office Suite
- Suggested – Oracle APEX, Scripting, HTML editing
- Strong technical and creative writing skills
- Understanding of server and networks
- Familiarity and experience with AI and automation encouraged
Benefits
- Interns do get the option of enrolling in a high deductible medical plan.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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