Junior Project Manager supporting risk transformation initiatives at Mercer. Collaborating with business leads and managing reporting for project execution and governance.
SG
Hybrid Project Coordinator
Posted last month
About the role
- Project Coordinator ensuring successful execution of IT service initiatives at SMBC. Coordinating solutions to enhance the end user experience with a focus on operations and reporting.
Responsibilities
- Ensure successful execution of IT service initiatives by coordinating solutions that enhance the end user experience.
- Support planning, scheduling, and tracking of delivery efforts.
- Drive operational visibility and consistency across desktop support and critical support initiatives.
- Report to the Strategic Planning and Operations Manager.
- Maintain consistency and accuracy of service delivery data across incidents, requests, walk-up activity, project tasks, and device asset records.
- Produce recurring operational reports and trend analyses, including support volume, workload distribution, and support quality.
- Analyze ticket trends and user feedback to identify and address knowledge gaps.
- Create executive dashboards for service planning, staffing, and improvement initiatives.
- Coordinate and track desktop-related initiatives (office moves, site expansions, desk relocations, conference room technology builds, device refresh cycles, workspace setups).
- Maintain structured service tracking (task lists, timelines, dependencies, risks, issue logs).
Requirements
- Bachelor’s degree in Information Technology, Information Systems, or equivalent experience.
- 2–4 years’ experience in IT operations analytics/reporting, IT project coordination, and business analysis in an enterprise environment.
- Ability to analyze operational data to identify trends, gaps, and improvement opportunities.
- Experience supporting project coordination for office build-out initiatives.
- Data analysis, reporting, and trend analysis experience within ServiceNow or similar ITSM platforms.
- Familiarity with asset management, vendor coordination, or process improvement.
Benefits
- SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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