Hybrid End User Computing Engineer

at Sumitomo Mitsui Banking Corporation – SMBC Group

• Job title: End User Computing Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Android, Cyber Security, iOS, Jamf
• Location requirements: Hybrid, Tralee, Ireland

About the role

• End User Computing Engineer managing Microsoft ecosystem in a hybrid role at SMBC Group. Responsible for Windows Workstations, task automation, and vulnerability management.

Responsibilities

• Management of Hybrid-Joined and EntraID joined Windows Workstation endpoints, including build processes, security patching, and vulnerability management.
• Advanced knowledge of M365 suite and O365 services.
• Configure and maintain Microsoft Intune policies for mobile device management (MDM) and mobile application management (MAM).
• Experience with co-management (Intune + SCCM / MECM) as part of modern device management transformation.
• Experience with Windows Autopilot as a modern OS deployment solution with strong understanding of the mechanics and processes for developing end to end provisioning processes through MS Intune including images, software deployment, and patching.
• Experience managing SCCM.
• Collaborate with IT and security teams to implement and enforce device security policies and compliance standards.
• Proficiency with automation via PowerShell or equivalent software development skills and experience using source code tools to store code, scripts, and configurations (e.g., Git, GitHub, etc.).
• Manage the deployment of applications, updates, and configurations to end-user devices using Microsoft SCCM and Intune.
• Troubleshoot and resolve issues related to Intune and SCCM deployments, ensuring a smooth user experience.
• Stay informed about Intune updates and new features, providing recommendations for their implementation.
• Collaborate with other IT administrators to integrate Microsoft Intune with other systems and tools.
• Monitor and report on the health and performance of the Intune environment.
• Provide level 3 troubleshooting.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Relevant certifications
• 5-7+ years of experience in an infrastructure/end-user support role.
• Proven experience as a Microsoft Intune Administrator or similar role.
• In-depth knowledge of Microsoft Intune features, policies, and best practices.
• Familiarity with mobile device platforms, including iOS and Android.
• Experience with SCCM
• Experience with JAMF and Mac Device Management.
• Strong understanding of cybersecurity principles and best practices.
• Ability to troubleshoot and resolve technical issues independently.
• Microsoft Workstation patch and vulnerability management and troubleshooting.
• Participate in on-call rotation coverage and 3rd level support for Windows Platform infrastructure.
• Ability to document processes, requirements, and create test plans.
• Have strong verbal and written communication skills.
• Ability to demonstrate a self-motivated and disciplined approach to learning and working.
• Ability to work in a team environment and demonstrate leadership skills when needed.
• Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals.

Benefits

• SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office.
• SMBC requires that employees live within a reasonable commuting distance of their office location.
• SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law.