Transition Director leading end-to-end transition of IT managed services, particularly for banking. Responsible for managing stakeholders and ensuring seamless transitions without disruptions.
Responsibilities
lead the end-to-end transition of IT managed services
define and execute comprehensive transition strategy
establish transition governance and operating model
lead multi-stream transition teams across geographies
drive structured knowledge acquisition from incumbent provider
implement knowledge capture strategies
escalate effectively and leverage contractual mechanisms
build credibility with senior stakeholders
manage challenging client dynamics
provide regular updates on risks and progress
identify, track, and mitigate transition risks
establish contingency and fallback plans
ensure zero disruption to business-critical banking operations
oversee service readiness including tooling and SLAs
lead hypercare and stabilisation phases post-transition
Requirements
15+ years in IT services
significant experience in large-scale transitions
proven experience transitioning managed services in banking or financial services
strong background in applications and data management
demonstrated experience handling transitions from incumbent providers
expertise in transition methodologies, governance, and risk management
executive presence with the ability to influence senior stakeholders
calm and decisive under pressure
strong negotiation and conflict resolution skills
understanding of complex IT landscapes
familiarity with regulatory and compliance requirements in banking
experience with service management frameworks (e.g., ITIL)
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