About the role

  • Release Triage Engineer ensuring timely and reliable software releases for broadband devices, collaborating with cross-functional teams and utilizing AWS technologies.

Responsibilities

  • Ensure timely, reliable, and high‑quality software releases across broadband and entertainment devices
  • Proactively monitor system metrics and alerts to identify risks early
  • Develop anomaly detection techniques and data-driven solutions to identify and address system issues
  • Deep-dive analysis of RDK middleware issues
  • Design and enhance operational tools to improve system performance
  • Analyze data from millions of field devices to provide insights and support decision-making
  • Utilize AWS technologies (S3, Athena, Quick Sight) for data management and visualization
  • Architect and implement DevOps solutions for operational improvement
  • Respond immediately to critical field issues and mitigate them
  • Lead teams, mentor colleagues, and communicate technical insights effectively

Requirements

  • 5+ years of C/C++ and Linux experience
  • 3+ years of experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data
  • Demonstrable experience with defect tracking tools such as Jira
  • Demonstrable experience with SCM Tools - Git & GitHub
  • 2+ Years of experience as a technical lead and mentoring a small team of engineers

Benefits

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Job title

Release Triage Engineer

Job type

Experience level

Mid levelSenior

Salary

$80,000 - $120,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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