Senior Scientist/Engineer at West Pharmaceutical Services assisting with various laboratory tasks. Performing analyses, managing investigations, and ensuring compliance with safety standards.
Responsibilities
Assist engineers and scientists with a variety of laboratory tasks.
Perform chemical and/or physical analyses or scientific tests using both routine and special techniques in compliance with all safety, infection control standards and - in case of computerized systems data integrity requirements.
Collect, analyze and process laboratory samples, record results of tests, organize data, and prepare reports and analyses using standard procedures and guidelines.
Oversee work for timely completion of a complaint investigation and response to the various customers.
Communicate with customers regarding complaints, product issues and returned devices.
Identify critical product issues.
Contact appropriate support and/or management to ensure issues are reported and resolved.
Assist with corrective action when necessary.
Lead regular team meetings to resolve any obstacles or issues and to align on priorities.
Be proficient in the use and maintenance of laboratory test equipment necessary for conducting root-cause investigations.
Provide training of new investigators/analysts on the processes and use of laboratory equipment.
Assist with the creation, review and approval of investigation reports.
Create a safe work environment through identifying and resolving potential safety hazards; maintaining a clean, neat, and safe work environment; and modeling safe laboratory best practices.
Ensure all laboratory documents are properly stored, tracked and archived in accordance with applicable regulations and guidelines, and easily accessible to authorized personnel.
Requirements
Bachelor's Degree in technical discipline or engineering discipline required or Master's Degree in technical discipline or engineering discipline preferred
Minimum 5 years of experience required and Experience in leading and developing others preferred
Experience in conducting root cause investigations of field units preferred
Experience in laboratory test equipment operation and maintenance such as but not limited to Instron, multi-meter, Zwick, CAD, and microscope preferred.
Prioritize and complete multiple tasks.
Has effective time management skills and can easily adapt to changes in priorities; needs little to no assistance in determining priorities and deliverables.
Understand and communicate technical ideas and concepts with technical and non-technical audiences (written and verbal)
Active contribution to the progress of global projects and motivation to achieve deliverables in time.
Proficient use of MS Office applications and (desirable Minitab, SAP and Master Control)
Basic knowledge in Project Management in order to effectively collaborate with the global project management organization.
Self-reliant, diligent, flexible (with working time to fulfill requirements of a global role)
Clear communication (fluent in written and verbal English required)
Background in medical device or pharmaceutical industry.
Knowledge of lean manufacturing and operational excellence concepts.
Benefits
Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.
Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.
Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.
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