About the role

  • Senior Scientist/Engineer at West Pharmaceutical Services assisting with various laboratory tasks. Performing analyses, managing investigations, and ensuring compliance with safety standards.

Responsibilities

  • Assist engineers and scientists with a variety of laboratory tasks.
  • Perform chemical and/or physical analyses or scientific tests using both routine and special techniques in compliance with all safety, infection control standards and - in case of computerized systems data integrity requirements.
  • Collect, analyze and process laboratory samples, record results of tests, organize data, and prepare reports and analyses using standard procedures and guidelines.
  • Oversee work for timely completion of a complaint investigation and response to the various customers.
  • Communicate with customers regarding complaints, product issues and returned devices.
  • Identify critical product issues.
  • Contact appropriate support and/or management to ensure issues are reported and resolved.
  • Assist with corrective action when necessary.
  • Lead regular team meetings to resolve any obstacles or issues and to align on priorities.
  • Be proficient in the use and maintenance of laboratory test equipment necessary for conducting root-cause investigations.
  • Provide training of new investigators/analysts on the processes and use of laboratory equipment.
  • Assist with the creation, review and approval of investigation reports.
  • Create a safe work environment through identifying and resolving potential safety hazards; maintaining a clean, neat, and safe work environment; and modeling safe laboratory best practices.
  • Ensure all laboratory documents are properly stored, tracked and archived in accordance with applicable regulations and guidelines, and easily accessible to authorized personnel.

Requirements

  • Bachelor's Degree in technical discipline or engineering discipline required or Master's Degree in technical discipline or engineering discipline preferred
  • Minimum 5 years of experience required and Experience in leading and developing others preferred
  • Experience in conducting root cause investigations of field units preferred
  • Experience in laboratory test equipment operation and maintenance such as but not limited to Instron, multi-meter, Zwick, CAD, and microscope preferred.
  • Prioritize and complete multiple tasks.
  • Has effective time management skills and can easily adapt to changes in priorities; needs little to no assistance in determining priorities and deliverables.
  • Understand and communicate technical ideas and concepts with technical and non-technical audiences (written and verbal)
  • Active contribution to the progress of global projects and motivation to achieve deliverables in time.
  • Proficient use of MS Office applications and (desirable Minitab, SAP and Master Control)
  • Basic knowledge in Project Management in order to effectively collaborate with the global project management organization.
  • Self-reliant, diligent, flexible (with working time to fulfill requirements of a global role)
  • Clear communication (fluent in written and verbal English required)
  • Background in medical device or pharmaceutical industry.
  • Knowledge of lean manufacturing and operational excellence concepts.

Benefits

  • Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.
  • Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.
  • Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

Job title

Senior Scientist/Engineer

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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