Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Customer Service Coordinator handling card account servicing tasks remotely. Providing assistance and support to customers with inquiries and solutions across various platforms.
Responsibilities
- Provide customer support through various channels including phone and email
- Assist customers with inquiries and provide solutions promptly
- Maintain accurate records of customer interactions in the system
- Work collaboratively with other team members to ensure high customer satisfaction
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years of Customer Service or Call Center Experience
- At least 1 year of experience using Google Suite or Microsoft office
- Secure home office environment that is free from background noise and distractions
- Reliable private internet connection that is not supplied via cellular data or hotspot is required
- A private network that is password protected where you have ownership or line of site sight to every device on the network
Benefits
- Medical, Dental, Vision, Prescription coverage
- Day 1 Flexible Schedule Options
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401 K and Stock Purchase Plan
Job title
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Experience level
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