Hybrid Senior Complaints Coordinator – FDO Escalations, Fraud Account Management Investigations Solutions

at Capital One

• Job title: Senior Complaints Coordinator – FDO Escalations, Fraud Account Management Investigations Solutions
• Job type: Full Time
• Experience level: Senior
• Salary: $49,774 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Richmond, United States

About the role

• Senior Complaints Coordinator at Capital One managing escalated customer complaints and delivering top-notch service remotely. Advocating for customer issue resolution while adhering to compliance requirements.

Responsibilities

• Provide the best customer service in handling complaints and escalated situations
• Advocate for customers and own issue resolution in compliance with requirements
• Investigate customer concerns and implement process improvements
• Report trending customer issues and guide other associates in solving customer concerns

Requirements

• High School Diploma, GED, or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience using Google Suite or Microsoft Office
• At least 1 year of Fraud or Disputes experience
• At least 4 years of Customer Service or Call Center experience (Preferred)
• At least 1 year of experience in the Financial Industry (Preferred)
• At least 1 year of escalated call experience (Preferred)

Benefits

• Day 1 coverage for Medical, Dental, Vision and Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Mental wellness support
• 401K
• Stock Purchase Plan
• Flexible schedule options
• Paid time off
• Paid training and development
• Tuition reimbursement
• Backup childcare