Business Analyst Senior focusing on COBOL - based applications, collaborating on financial services issues at FIS. Engage with clients to enhance operational efficiency and support systems.
About the role
- Quality Assurance Representative ensuring accuracy and customer satisfaction for Timeshare purchases at Capital Vacations. Engaging with Owners before, during, and after the purchase process.
Responsibilities
- Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase.
- Ensures that our newest Owner leaves with confidence in the purchase.
- Assists with contracts, processes and other functions in the office as needed or requested.
- Verifies all documents for accuracy; checks contracts for errors and omissions.
- Adheres to regulation and company policies/procedures concerning the Timeshare closing process.
- Handles misrepresentation concerns and client disputes and reports when necessary.
- Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations.
- Protects the company from misrepresentations.
Requirements
- High school diploma/ GED
- 1 to 3 years of related experience and training; or equivalent combination of education and experience.
- Sales experience within the Timeshare industry
- Possess and maintain Notary credentials
Benefits
- Great opportunity for former loan processors, contracts processors, closing agents, title agents, bank tellers as well as sales representatives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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