Supply Planner leading the S&OP process for Action brands across Germany, Belgium, Netherlands, and France. Collaborating with sales and marketing to ensure excellent customer service and inventory management.
About the role
- Supply Chain & Fulfillment Operations Specialist joining a growing pet gear company. Overseeing operations for retail and online orders with multitasking in a dynamic environment.
Responsibilities
- Manage retail, wholesale, and EDI orders across multiple platforms, ensuring accuracy and timely system processing
- Create SKUs at customers’ platforms
- Oversee daily ECOM fulfillment performance across warehouses to meet SLAs for speed and accuracy
- Coordinate outbound shipping and freight (parcel, LTL, courier), track deliveries, and resolve exceptions
- Investigate and resolve fulfillment issues including inventory discrepancies, picking/packing errors, and back orders
- Track inbound shipments, prepare ASNs, coordinate warehouse receiving, and address discrepancies
- Manage domestic and cross-border inventory transfers, including documentation, carrier coordination, and customs clearance
- Monitor fulfillment KPIs and shipping costs, support reporting, and identify opportunities to improve efficiency and control spending
- Partner cross-functionally with Customer Experience, Inventory, and Warehouse teams to drive operational excellence
Requirements
- Minimum 3~5 years of experience in warehousing and fulfilment related role in the Supply Chain world, preferably with a focus on demand planning, inventory management, and EDI order processing within both Retail (B2B) and ECOM (B2C) channels
- Relevant post-secondary degree (Supply Chain Management, Logistics, or related discipline) an asset
- Relevant credentials (CSCP, CPIM, CPSM, SCMP) an asset
- Advanced Microsoft Excel skills to be able to effectively analyze and manage large datasets, ability to prepare and maintain a demand planning model would be a bonus
- Deep analytical mindset and problem-solving acumen
- Ability to work cross-functionally, ensuring data consistency across teams (Finance, Supply Chain, and Sales)
- Exposure to cross-border shipping and customs documentation, and experience working with ERP, WMS, Shopify or similar systems
- Must be able to work flexible hours from time to time to effectively coordinate with suppliers in different time zones
- A passion for dogs!
Benefits
- Salary based on experience and full benefits
- 3 weeks’ vacation to start
- Annual wellness stipend to support your mental and physical well-being
- Company-wide wellness days and personal days
- Employee Discounts
- Smart, dedicated team in a small office environment
- Dynamic office culture with many dogs in the heart of Toronto!
- Hybrid work environment, with one day in Toronto office weekly (note this may evolve over time)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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