Technical Consultant responsible for gathering business needs and documenting solutions at Fiserv, a global Fintech leader. Supporting projects within FirstVision Issuing solution with a focus on client requirements.
About the role
- Learning Facilitation Consultant improving learning programs and driving business performance at Canada Life. Delivering high-impact learning experiences and collaborating with cross-functional teams.
Responsibilities
- Deliver and manage in-person and virtual learning sessions/workshops to drive business results
- Gather feedback to inform continuous improvement of learning programs
- Collaborate with Learning Strategy Consultants, Instructional Designers, and business partners to align training with organizational goals
- Utilize in-depth financial planning, product, and process expertise to resolve complex issues in real time
- Integrate innovative practices and digital tools into facilitation to enhance learner engagement
- Provide insights and recommendations to shape the learning roadmap and training strategy
Requirements
- Fluent in Mandarin and English (required)
- Strong facilitation background with experience in virtual and in-person training
- Knowledge of adult learning methodologies
- Experience in sales and financial services or have completed their LLQP
- Proven ability to assess learning needs, develop recommendations, and evaluate programs
- Strong organizational skills and ability to prioritize and meet deadlines
Benefits
- Health insurance
- Retirement savings plans
- Paid time off
- Flexible work options
- Professional development opportunities
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