Hybrid Disability Case Manager

at Canada Life

• Job title: Disability Case Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$65,600 - CA$98,400 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Toronto, Canada

About the role

• Disability Case Manager managing client-focused disability claims and implementing return-to-work programs at Canada Life. Proactively evaluating medical information and job duties in a client service team.

Responsibilities

• Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
• Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
• Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
• Implement return-to-work programs and coordinate with the employer.
• Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

Requirements

• Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
• Strong interpersonal, listening and communication skills in a client-facing environment.
• Effective planning, organizational and time management skills.
• Solution-oriented and strong decision-making skills.
• Team player and with the ability to work independently.
• Tech savvy – adaptable and proficient with new programs/systems.
• Bilingualism in French and English is an asset.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment.

Benefits

• Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
• An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
• Career opportunity advancement.
• Competitive salary and annual bonus program.
• $2000 education reimbursement per year.
• Flexible benefits and employee discount program.
• Paid vacation, personal day, and employee volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Advantageous share ownership program.
• Centrally located offices with easy access to public transportation.