Product Owner managing payment solutions for a digital technology company. Leading product roadmaps and collaborating with various teams to drive impact in the financial ecosystem.
About the role
- Director, Platform Product Owner transforming Contact Centre and content capabilities at Canada Life. Mentoring teams and leading delivery of scalable enterprise solutions while ensuring alignment with business value.
Responsibilities
- Define and own the platform vision and roadmap for Contact Centre, Knowledge & Content Management and Decision & Content Generation, ensuring alignment with enterprise priorities.
- Collaborate across the organization to leverage reusable capabilities and deliver scalable solutions.
- Translate strategy into actionable plans, including backlog prioritization, feature breakdown, and release management.
- Lead end-to-end delivery, from concept through adoption and value realization, ensuring operational excellence and continuous improvement.
- Mentor and develop a high-performing team, fostering a culture of innovation, accountability, and collaboration.
Requirements
- Proven ability to lead large-scale platform initiatives and influence across all levels.
- Strong strategic thinking and communication skills, able to simplify complexity and inspire action.
- Expertise in Agile delivery, backlog management, and prioritization.
- Experience with Contact Centre, Knowledge, Content, Decision Management platforms (e.g., AWS Connect, Salesforce, CP4BA) and low-code SaaS solutions.
Benefits
- Competitive salary
- Inclusive, accessible environment
- Opportunities for professional growth
- Diverse and inclusive workplace
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