Director, Network & Security Operations overseeing service delivery for public and private cloud infrastructure. Leading teams, managing security operations, and collaborating to enhance technology modernization efforts.
Responsibilities
Responsible for the service delivery and operations of public and private cloud network infrastructure.
Responsible for the service delivery and operations of information security tools and systems.
Lead a team of L1 and L2 operations resources – both internal and external managed service providers.
Lead incident management, service management, performance management, and problem management functions for the network & security technology domains.
Drive automation improvements that will accelerate delivery, increase quality, reduce maintenance, and change fail rates.
Collaborate with engineering and architecture to identify, prioritize, and implement and ensure high quality operationalization of new network and security solutions.
Build strong and trusted relationships with internal and external partners.
Infrastructure hardware and software currency & vulnerability remediation management.
Support risk and compliance in accordance with Canadian and global standards.
Ensure alignment/adherence to enterprise technology standards, vendor management standards, and risk standards.
Focus on continuous learning and professional development.
Hold yourself and your team accountable to progress the company’s technology modernization and effectiveness efforts.
Identify and invest in opportunities (processes, training, systems) to enhance individual and team effectiveness.
Requirements
Post-secondary degree/diploma in information technology, computer science, or an equivalent combination of training and experience.
Professional certifications in cloud, network and/or security is preferred (CCIE, PCNSE, CISSP, CISM, AZ-500/700, AWS Network/Security Certified, etc.)
7+ years direct experience operating in highly available enterprise infrastructures
Strong understanding of network protocols and services as well as means of securing communications
Strong understanding of wired and wireless connectivity platforms and protocols
Strong understanding of information security solutions and products
Ability to adapt to a fast-moving technology landscape and keep pace with the latest thinking and new technologies.
Broad knowledge of industry technology and directions, with strong foundational knowledge in network and security domains such as network technologies (LAN/WAN/WLAN, SDWAN, Load Balancers, DNS), Observability technologies, IAM technologies, Data Loss Prevention, Endpoint Detection, Cloud Computing, Automation, IPS/IDS, DDOS, Firewalls, WAF, VPN etc.
Versed in a variety of hardware and software manufacturers, and a high degree of comfort and experience in mixed vendor environments e.g. Cisco, Checkpoint, Palo Alto, F5, Microsoft, etc.
Proven experience as a business-focused, credible leader in a large fast-growing technology company.
Drives results and changes processes to improve performance; creates a culture of accountability.
Solid understanding of delivery enablement techniques such as automated testing and automated deployments.
Familiar with Infrastructure as Code and delivering infrastructure change via DevSecOps pipelines including Terraform and Ansible.
Proven ability to develop and maintain collaborative business relationships.
Able to pivot and quickly change direction in response to changing priorities.
Experience coaching and mentoring technical practitioners.
Strong communication, collaboration, relationship building skills, and experience working in financial services industry considered an asset.
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