Consultant improving asset data quality for the municipality of Amsterdam. Collaborating with various stakeholders to enhance infrastructure and public space services through reliable data.
About the role
- Manufacturing Transformation Consultant for B2B SaaS product, ensuring customer satisfaction and success. Leading onboarding and account management for manufacturing solutions in Vietnam.
Responsibilities
- Lead the onboarding process for new customers, ensuring a smooth transition and understanding of our manufacturing solutions.
- Collaborate with cross-functional teams to provide training and resources to customers.
- Build and maintain strong, long-lasting relationships with key customer accounts.
- Understand customers' unique needs and challenges, and work to align our solutions with their goal.
- Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
- Organize regular check-ins and reviews to assess customer satisfaction and product performance.
- Develop an in-depth understanding of our manufacturing products and services.
- Stay updated on industry trends and best practices to provide valuable insights to customers.
- Manage customer renewals and proactively identify opportunities for upselling or cross-selling our manufacturing and drawer solutions.
- Identify strategic partnerships and alliances that can enhance our market presence and customer acquisition efforts.
- Maintain detailed records of customer interactions and feedback.
- Provide regular reports and updates to leadership on customer success efforts and outcomes.
- Set and execute team goals and metrics (KGI/KPI).
- Coordinate department projects to meet deadlines.
- Research and discover methods to increase customer engagement.
- Build an open-communication environment for your team.
- Monitor progress and submit performance reports.
Requirements
- At least 5 year work experience as customer success, solution consultant or related roles
- Experience in the manufacturing or relevant industry
- Bachelor/Master degree in Mechanical Engineering or related field
- In-depth understanding of the sales administration process
- Excellent interpersonal and team management skills
- Strong analytical, leadership and organizational skills
- Numerical abilities and problem-solving attitude
- Analytical and creative thinking
- Exquisite communication and interpersonal skills
- Excellent verbal and written communications skills
- Professional English skills
- Able to drive to visit customer sites in upcountry areas
- Proven sales experience in software industry (preferred)
- Track record of over-achieving quota (preferred)
- Ability to multi-task, prioritize, and manage time effectively (preferred)
- Experience in business development, consulting, or digital transformation project (preferred)
- Japanese Language is plus but not required (preferred)
Benefits
- Childcare allwance
- 13th month salary
- Salary review: twice a year
- Mandatory social insurances in 2-month probation
- Social insurance, health insurance, unemployment insurance, workers’ accident compensation insurance
- Annual health check-up
- Premium Health Insurance
- Long Year-end Holidays (from Dec. 31 to Jan. 3)
- Intensive training program (external or internal training courses, workshop; Support attending conference; Scrum training, etc)
- Awards: Company awards, every 6 month MVP awards
- Activities: Year-end-party, team building, etc
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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