Hybrid Tech Specialist, Cloud Engineering

at Brillio

• Job title: Tech Specialist, Cloud Engineering
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cloud, Jenkins, Linux, ServiceNow, Terraform
• Location requirements: Hybrid, Bangalore, India

About the role

• Tech Specialist, Cloud Engineer managing Azure Infrastructure with a focus on L2 responsibilities and DevOps integration. Working on performance monitoring, incident management and automation scripting.

Responsibilities

• Proactively monitor Azure infrastructure to ensure optimal performance, availability, and security.
• Handle complex infrastructure-related incidents and problems, performing advanced troubleshooting and root cause analysis.
• Manage and resolve high-priority tickets using the ServiceNow platform, ensuring adherence to SLAs.
• Perform advanced maintenance tasks, including system updates, patch management, performance tuning, and optimization.
• Develop, implement, and maintain automation scripts and processes using tools such as PowerShell, Azure CLI, and Terraform.
• Collaborate with DevOps teams to integrate infrastructure management with CI/CD pipelines, promoting a seamless development and deployment process.
• Utilize Terraform to manage infrastructure as code, ensuring consistency, scalability, and reliability.
• Maintain comprehensive documentation of configurations, processes, and procedures. Mentor and train junior engineers.

Requirements

• Job Description: Azure Infrastructure L2 Engineer Years of experience: 6-7 years
• Advanced Infrastructure Monitoring: Proactively monitor Azure infrastructure to ensure optimal performance, availability, and security.
• Incident and Problem Management: Handle complex infrastructure-related incidents and problems, performing advanced troubleshooting and root cause analysis.
• ServiceNow Ticket Handling: Manage and resolve high-priority tickets using the ServiceNow platform, ensuring adherence to SLAs.
• Maintenance and Optimization: Perform advanced maintenance tasks, including system updates, patch management, performance tuning, and optimization.
• Automation and Scripting: Develop, implement, and maintain automation scripts and processes using tools such as PowerShell, Azure CLI, and Terraform.
• DevOps Practices: Collaborate with DevOps teams to integrate infrastructure management with CI/CD pipelines, promoting a seamless development and deployment process.
• Infrastructure as Code (IaC): Utilize Terraform to manage infrastructure as code, ensuring consistency, scalability, and reliability.
• Documentation and Knowledge Sharing: Maintain comprehensive documentation of configurations, processes, and procedures. Mentor and train junior engineers.
• Required Mandatory experience
• Azure Administration: Minimum of 5 years of hands-on experience managing and supporting Azure environments.
• Terraform Expertise: Extensive experience with Terraform for managing infrastructure as code, including creating, modifying, and managing infrastructure resources.
• ServiceNow Proficiency: Proficiency in using ServiceNow for advanced ticket handling, including creating, updating, resolving high-priority tickets, and managing workflows.
• DevOps Practices: Proven experience in integrating infrastructure management with CI/CD pipelines and collaborating with DevOps teams.
• Required industry experience:
• IT Infrastructure: Experience working within IT infrastructure environments, preferably within mid to large-sized organizations.
• Cloud Services: Extensive experience with cloud service management, particularly within Azure.
• Managed Services: Experience in managed services or IT service provider environments is a plus.
• Required Technical experience
• Azure Services: Proficiency in advanced Azure services, including virtual machines, storage, networking, and monitoring tools.
• Azure AD: In-depth knowledge of Azure Active Directory and identity management.
• Networking: Advanced understanding of networking concepts, including VPN, VNet, and firewall configurations.
• Scripting: Advanced scripting skills in PowerShell, Azure CLI, or similar tools.
• Monitoring Tools: Familiarity with advanced monitoring tools like Azure Monitor, Log Analytics, and other diagnostic tools.
• Automation: Expertise in automation concepts and tools, such as Azure Automation and ARM templates.
• Terraform: Proficiency in Terraform for managing infrastructure as code in Azure environments.
• Backup and Recovery: Advanced knowledge of Azure backup and disaster recovery solutions.
• Security: Strong awareness of security best practices and tools within Azure, including role-based access control (RBAC) and security center.
• OS Management: Advanced knowledge of Windows and Linux operating systems in an Azure environment.
• ServiceNow Ticket Handling: Proficiency in using ServiceNow for managing and resolving high-priority tickets, including understanding ticket priority, SLAs, and workflow processes.
• DevOps Integration: Experience in integrating infrastructure management with CI/CD pipelines using tools like Jenkins, GitHub Actions, or Azure DevOps.
• Preferred Qualifications
• Certifications: Advanced Azure certifications such as Azure Solutions Architect Expert or Azure DevOps Engineer
• Problem-Solving: Excellent analytical and problem-solving abilities.