Technical Analyst providing support in IT infrastructure for a leading sports nutrition company in Brazil. Involved in troubleshooting, maintenance, and user assistance.
Responsibilities
Responsible for providing technical user support, responding to infrastructure incidents, and sustaining IT environments;
Will handle ticket support, troubleshooting, configuration and maintenance of network devices, assist with Windows Server administration, perform backup routines, antivirus management, updates, and monitoring;
Collaborate in maintaining both on-premises and cloud environments.
Requirements
Bachelor's degree;
Experience in technical support;
Knowledge of Windows Server, networking, monitoring tools, and incident resolution;
Strong technical analysis skills, organization, clear communication, and a proactive approach to problem solving.
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