About the role

Family Engagement and Communications Manager at JCC Greater Boston developing relationships and managing communication with camp families. Leading initiatives to enhance parent engagement and drive visibility within the Jewish community.

Responsibilities

Develop and maintain positive relationships with community partners, campers and families.
Serve as Camp Grossman’s primary point of contact for families and community partners.
Respond promptly and warmly to inquiries from prospective and current families.
Guide new families through the full enrollment process.
Address questions about programs, policies, logistics, and schedules with professionalism and clarity.
Triage family concerns to the appropriate staff and ensure timely follow-up and resolution.
Maintain accurate records of all communications.
Responsible for all family newsletters and other mass communications.
Partner with Leadership and Marketing Teams to manage crisis communications.
Collaborate with program staff to document and share camp stories, photos, and videos.
Develop and maintain relationships with all community partners to ensure Camp Grossman’s visibility.
Plan, organize, and manage all camper recruitment and engagement events.
Support family programming, feedback collection, and inclusive outreach.
Supervise camp photographer(s)/videographer(s) and act as on-site manager overseeing marketing interns.

Must have a Bachelor’s Degree in communications, marketing, public relations, nonprofit management, or a related field.
Must have 3 years progressive experience in an administrative, customer-facing, communications-focused role, with at least 1-year experience coordinating or managing a function, operations, nonprofit program or staff.
Administrative/operations experience in or with camps or other similar non-profit youth development programs is strongly preferred.
Experience managing digital communications: social media, email campaigns, content creation is a plus.
A current and valid driver's license is required for this position. This role's responsibilities include some local driving to various community sites and locations.
Proficiency in use of computers and tools like Office suites, Canva, CRM systems, and social media platforms, social media literacy, Microsoft Outlook, Word, Excel.
Knowledge and familiarity with the summer day camp environment.
Strong organizational and project management skills.
Excellent written and verbal communication abilities.
Familiarity with Jewish traditions and pluralistic approaches preferred.