Lead Security Monitoring and Response Analyst at Mastercard coordinating enterprise crisis response and ensuring organizational resilience. Managing multi - region incident response and critical operations continuity.
About the role
- Monitor real-time global events and emerging risks using GSOC platforms, with primary emphasis on Everbridge.
- Apply established reporting protocols to assess incident reportability, categorize severity, and escalate as appropriate.
- Create, update, and close incident records in a timely and accurate manner, ensuring clear communication to all relevant stakeholders.
- Participate in team meetings to align on requirements, priorities, and operational needs.
- Provide timely follow-up and status updates to requesting individuals and key stakeholders.
- Develop Intelligence Insight Reports by researching and analyzing risk trends to support informed decision-making.
- Activate, coordinate, and support Incident Management Teams during crisis management calls.
- Contribute to operational briefings, GSOC reporting output, and data/metrics tracking efforts.
- Conduct social media monitoring and analysis to identify emerging issues, trends, or potential impacts to Netflix’s people, operations, and assets.
- Deliver intelligence support across key security functions, including Travel Risk Management, Security Operations, and Executive Protection.
- Provide risk intelligence support for crisis management, enterprise risk management, and geopolitical risk assessments.
- Produce clear and actionable reports, briefings, and presentations to help reduce uncertainty and address priority intelligence requirements.
Requirements
- Minimum of 2 years of relevant experience in corporate intelligence, global security operations, or related fields.
- Bachelor’s degree in International Relations, Security Studies, or related fields.
- Advanced proficiency with Everbridge and its associated workflow tools.
- Advanced proficiency in social media platforms, online research tools, productivity software, and communication technologies.
- Advanced writing skills to craft precise, effective, and context-appropriate Everbridge alerts centered on the target audience.
- Demonstrated ability to handle sensitive and confidential information with discretion.
- Proven capacity to work effectively both independently with minimal oversight and collaboratively within a team.
- Exceptional attention to detail and strong reading comprehension.
- Multilingual skills are highly desirable.
- Experience with data visualization platforms is an advantage.
- Background in the entertainment or technology industry is a plus.
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