Hybrid Quality Engineering Manager

at BioLite

• Job title: Quality Engineering Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $110,000 - $140,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Midvale, United States

About the role

• Quality Engineering Manager overseeing product quality and compliance for BioLite and Goal Zero. Leading engineering efforts and quality improvements for consumer electronics hardware in various markets.

Responsibilities

• Oversee sustaining engineering for our full product catalog, ensuring long-term reliability and performance across multiple brands.
• Lead the end-to-end Warranty and Sustaining process, including project management of design refinements or manufacturing improvements required post-launch.
• Provide project resource estimates to aid in project prioritization.
• Manage "deep-dive" technical investigations into field failures or complex quality escalations to identify causes and implement permanent solutions.
• Manage high-level quality correspondence and escalations, prioritizing engineering efforts based on brand impact and customer experience.
• Provide direct management, mentorship, and daily guidance to the Quality Engineering team (currently 2 engineers) and external compliance consultants.
• Manage global product compliance with a focus on international requirements (e.g., EU regulations) and new battery and solar standards.
• Oversee certification testing and Finished Good Inspections (FGI) for off-grid products, ensuring goods ship at required standards.
• Serve as the technical point of contact for the sales team, providing essential compliance and safety documentation for global retail partners.
• Maintain and improve technical troubleshooting guides to empower the wider Customer Service and Technical Support teams.
• Provide dedicated sustaining and warranty support for our specialized emerging markets portfolio.
• Own technical oversight of our proprietary pay-as-you-go and specialized energy software/hardware interfaces.
• Provide technical documentation and performance data to support external reporting and grant requirements.

Requirements

• 5+ years of relevant work experience in Quality Engineering, specifically focused on the consumer electronics hardware space.
• A degree in Mechanical or Electrical Engineering (or relevant senior-level technical experience).
• A diverse background in product lifecycle management, including a mix of Quality, Sustaining, and Product Engineering.
• Strong working knowledge of hardware compliance and global regulatory requirements (EU, UL, UN, IEC, VeraSol, etc.).
• A deep knowledge of the warranty lifecycle, including root cause analysis, special investigations, and "design-for-reliability" improvements.
• A willingness to get involved in technical troubleshooting, while maintaining a strategic perspective on brand quality and safety.
• Command of essential Quality tools like Fishbone Analysis, Pareto Charts, 8D Methodology, 5 Whys, FMEA.
• Experience with advanced Quality tools such as Statistical Process Control and Design of Experiments.
• Experience generating comprehensive recommendations for prioritization and resource needs, considering technical issues, brand/customer risk, and economic impacts.
• Experience managing or collaborating with engineers and technicians across several disciplines (Quality, Sustaining, Compliance).
• An understanding of global manufacturing, including finished goods inspections, third-party lab coordination, and supply chain accountability.

Benefits

• Comprehensive Healthcare Coverage: Medical, dental, and vision plans with BioLite covering 90–100% of monthly premiums, depending on plan selection.
• 401(k) with Employer Match: We help you invest in your future through a company match on your 401(k) contributions.
• Paid Time Off: Paid holidays, vacation, sick time, and family leave to support work-life balance.
• Equity & Bonus Opportunities: Community bonus plan and stock option eligibility for all full-time employees.
• Adventure Stipend (after two years): Matched vacation and PTO to go on an adventure that aligns with outdoor recreation, climate action, or social impact.
• Employee Product Discount: Employees enjoy generous discounts on BioLite and Goal Zero products.