ATE QA Engineer responsible for testing ATE stations at Harmonic. Collaborating with R&D and Operations to ensure quality in broadband solutions.
About the role
- Quality Assurance Coordinator for Newrez/Shellpoint refining letter library and ensuring compliance in mortgage communications. Collaborating with internal stakeholders and overseeing quality assurance across departments.
Responsibilities
- Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
- Direct the evolution, testing, and continuous refinement of the Newrez/Shellpoint letter library.
- Form partnerships with internal stakeholders to review and ensure the precision, clarity, and brevity of the letter content.
- Perform proactive testing to identify potential issues with letter content and criteria.
- Collaborate with various departments within the organization.
- Consult with or provide expert advice to management of various lines of business when creating new letters, notices, and statements.
- Collaborate with Compliance, Legal, Bankruptcy, and other departments to create and review statements, letters, and notices for quality and compliance.
- Manage offshore team's performance related to quality review and test tasks.
- Respond to remediation requests and oversee its resolution.
- Supervise the periodic letter recertification process.
- Oversee special projects related to quality assurance, audit, QA/QC, and remediation.
Requirements
- High school diploma or equivalent, required
- Bachelor's Degree, preferred
- 2-4 years quality control experience required
- 3+ years mortgage experience, preferred
- Prior experience managing employees in an analytics-based environment or project management is a plus
- Ability to write and format professional business letters
- Project management skills
- Excellent written communication skills (grammar, spelling, and punctuation)
- Knowledge of SharePoint
- Advanced knowledge of Microsoft Excel and Word
- Ability to effectively and professionally communicate with frontline associates, management, executives, clients, and investors
- Impeccable organizational skills and attention to detail
- Strong research ability, understanding complex, multi-level, multi-source information
- Self-motivated, self-starter with the ability to work independently with little to no supervision
- Excellent follow-up skills, and the ability to meet strict deadlines while maintaining highest quality performance
- Ability to work outside of normal business hours.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave
- Pet insurance
- Adoption Assistance
- Tuition reimbursement
- Employee Loan Program
- Newrez Employee Emergency and Disaster Fund
- Newrez NOW: Corporate Social Responsibility program
- 1 Volunteer Time Off (VTO) day
- Employee Matching Gifts Program
- Newrez Grants Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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