Hybrid Senior Automation Engineer, Growth

at BIMPRO, LLC : BIM Modeling and Coordination Services

• Job title: Senior Automation Engineer, Growth
• Job type: Full Time
• Experience level: Senior
• Salary: $165,000 - $195,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, New York City, United States

About the role

• Senior Automation Engineer managing strategic accounts for a workflow automation platform. Driving sustained adoption and measurable business impact through customer partnership and workflow design.

Responsibilities

• Own post-implementation relationships for 12–20 strategic accounts, serving as a trusted advisor from executive sponsors to hands-on operators
• Monitor and analyze product usage and engagement metrics to assess account health, identify risk, and surface expansion opportunities
• Partner with customer stakeholders to map organizational goals to functional initiatives and high-impact automation use cases
• Design, build, and deploy new workflows alongside customers, supporting end users through hands-on co-building and technical guidance
• Lead QBRs, trainings, lunch-and-learns, workshops, and executive readouts tailored to a wide range of audiences
• Develop and refine repeatable playbooks and best practices to drive sustained adoption across mature accounts
• Build and maintain project artifacts including plans, timelines, enablement materials, and executive-facing presentations
• Partner with Account Executives and internal product teams to support renewals, identify upsell opportunities, and surface actionable product feedback

Requirements

• 5-7 years of experience in a customer-facing role, such as Technical Account Management, Technical Customer Success, Implementation Consulting, or Sales Engineering
• Excellent written and verbal communication skills, with the ability to quickly build trust and rapport across a wide range of stakeholders
• Polished presentation and facilitation skills, including comfort presenting to executive audiences
• Experienced in quantifying ROI and building business cases that clearly communicate impact and value to executive stakeholders
• Comfort and familiarity with prompting modern AI models and applying them in real-world business contexts
• Hands-on technical experience working with data and systems, including advanced proficiency in Excel, SQL, and APIs
• Strong problem-solving skills, with a passion for breaking down complex challenges and designing effective solutions across industries
• Intellectually curious and quick to learn, with the ability to ramp rapidly in new industries, systems, and workflows
• Based in San Francisco or New York City, with the ability to commute to the office 3–4 days per week
• Ability to travel up to 25%

Benefits

• equity
• premium health and wellness benefits