Partnerships Manager overseeing strategic partnerships at Red - on - line, focusing on B2B SaaS and technology relationships to drive commercial growth. Collaborates with senior stakeholders to align objectives and metrics.
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Hybrid Partnerships Coordinator
Posted 2 months ago
About the role
- Partnerships Coordinator role focusing on providing support and expertise to clients at BetMakers. Collaborating with teams to enhance client relationships and deliver exceptional service.
Responsibilities
- Support the management of key client relationships to plan and execute on their partnerships, ensuring aligned purposes and objectives are in place to help deliver exceptional value
- Understand and become a subject matter expert on our back end platform tools
- Provide potential clients with in depth demos of BetMakers’ solutions
- Provide quality service and administrative support to the Partnerships Manager APAC and the wider Commercial & Partnerships team
- Work closely with tech and product teams to solve customer pain points and deliver value for clients
- Provide Partnerships lifecycle support, through various streams, analysing trends and proactively communicating with clients and the business on a regular basis
- Act as point of contact to develop and streamline the onboarding process and experience of new clients
- Manage a portfolio of emerging value clients
- Maintain and manage accurate, up-to-date client partnership records
- Develop engagement and communication plans with partners, review on a regular basis
- Coordinating key client relationships for the business to leverage strategic growth opportunities
- Provide exceptional customer service and maintain relationships
- Drive efficiencies within the team through new and updated processes
- Coordinate and prepare regular reporting and insights
- Coordinating key client relationships for the business to leverage strategic growth opportunities.
Requirements
- 3+ years experience providing high quality customer support
- Previous experience working in the wagering industry is preferred
- Excellent communication skills - both written and oral
- Strong interpersonal skills
- Ability to manage conflicting deadlines
- A sound ability to build effective relationships, both with internal and external stakeholders
- Demonstrated strong problem-solving mindset and skills
- Proven technical problem solving and analytical skills
- Ability to work in a team environment as well as autonomously on individual tasks
- An interest in understanding new technologies and trends
- Strong analytical, proactive problem-solving and decision-making skills
- Demonstrate initiative and a proactive attitude
- Must be available to work flexibly outside of regular business hours to accommodate the needs of international and domestic clients/stakeholders as required
Benefits
- Attractive salary package
- Performance-based incentives
- Flexible working arrangements with a hybrid working model
- Generous parental leave policy for both primary and secondary caregivers
- Free access to Employee Assistance Program (EAP) for mental health and wellbeing support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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