Support the management of key client relationships to plan and execute on their partnerships, ensuring aligned purposes and objectives are in place to help deliver exceptional value
Understand and become a subject matter expert on our back end platform tools
Provide potential clients with in depth demos of BetMakers’ solutions
Provide quality service and administrative support to the Partnerships Manager APAC and the wider Commercial & Partnerships team
Work closely with tech and product teams to solve customer pain points and deliver value for clients
Provide Partnerships lifecycle support, through various streams, analysing trends and proactively communicating with clients and the business on a regular basis
Act as point of contact to develop and streamline the onboarding process and experience of new clients
Manage a portfolio of emerging value clients
Maintain and manage accurate, up-to-date client partnership records
Develop engagement and communication plans with partners, review on a regular basis
Coordinating key client relationships for the business to leverage strategic growth opportunities
Provide exceptional customer service and maintain relationships
Drive efficiencies within the team through new and updated processes
Coordinate and prepare regular reporting and insights
Coordinating key client relationships for the business to leverage strategic growth opportunities.
Requirements
3+ years experience providing high quality customer support
Previous experience working in the wagering industry is preferred
Excellent communication skills - both written and oral
Strong interpersonal skills
Ability to manage conflicting deadlines
A sound ability to build effective relationships, both with internal and external stakeholders
Demonstrated strong problem-solving mindset and skills
Proven technical problem solving and analytical skills
Ability to work in a team environment as well as autonomously on individual tasks
An interest in understanding new technologies and trends
Strong analytical, proactive problem-solving and decision-making skills
Demonstrate initiative and a proactive attitude
Must be available to work flexibly outside of regular business hours to accommodate the needs of international and domestic clients/stakeholders as required
Benefits
Attractive salary package
Performance-based incentives
Flexible working arrangements with a hybrid working model
Generous parental leave policy for both primary and secondary caregivers
Free access to Employee Assistance Program (EAP) for mental health and wellbeing support
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