About the role

  • Support the management of key client relationships to plan and execute on their partnerships, ensuring aligned purposes and objectives are in place to help deliver exceptional value
  • Understand and become a subject matter expert on our back end platform tools
  • Provide potential clients with in depth demos of BetMakers’ solutions
  • Provide quality service and administrative support to the Partnerships Manager APAC and the wider Commercial & Partnerships team
  • Work closely with tech and product teams to solve customer pain points and deliver value for clients
  • Provide Partnerships lifecycle support, through various streams, analysing trends and proactively communicating with clients and the business on a regular basis
  • Act as point of contact to develop and streamline the onboarding process and experience of new clients
  • Manage a portfolio of emerging value clients
  • Maintain and manage accurate, up-to-date client partnership records
  • Develop engagement and communication plans with partners, review on a regular basis
  • Coordinating key client relationships for the business to leverage strategic growth opportunities
  • Provide exceptional customer service and maintain relationships
  • Drive efficiencies within the team through new and updated processes
  • Coordinate and prepare regular reporting and insights
  • Coordinating key client relationships for the business to leverage strategic growth opportunities.

Requirements

  • 3+ years experience providing high quality customer support
  • Previous experience working in the wagering industry is preferred
  • Excellent communication skills - both written and oral
  • Strong interpersonal skills
  • Ability to manage conflicting deadlines
  • A sound ability to build effective relationships, both with internal and external stakeholders
  • Demonstrated strong problem-solving mindset and skills
  • Proven technical problem solving and analytical skills
  • Ability to work in a team environment as well as autonomously on individual tasks
  • An interest in understanding new technologies and trends
  • Strong analytical, proactive problem-solving and decision-making skills
  • Demonstrate initiative and a proactive attitude
  • Must be available to work flexibly outside of regular business hours to accommodate the needs of international and domestic clients/stakeholders as required

Benefits

  • Attractive salary package
  • Performance-based incentives
  • Flexible working arrangements with a hybrid working model
  • Generous parental leave policy for both primary and secondary caregivers
  • Free access to Employee Assistance Program (EAP) for mental health and wellbeing support

Job title

Partnerships Coordinator

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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