Hybrid HR Operations Partner, Italian - Flutter Functions

at Betfair Romania Development

• Job title: HR Operations Partner, Italian - Flutter Functions
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Cluj Napoca, Romania

About the role

• HR Operations Partner role managing HR queries and optimizing employee experiences through Workday. Collaborating globally in a virtual team while supporting the HR operations lifecycle.

Responsibilities

• Act as the go-to resource for “How do I?” questions in the Workday Help case management tool.
• Manage and process HR hire to retire transactions in Workday, including complex transactions and mass data uploads.
• Responsible for escalating employee queries to the appropriate teams if needed.
• Monitor the completion of employee queries end-to-end, identifying opportunities to improve processes.
• Provide support to specific HR-led projects and/or initiatives as cascaded down from HR Operations management.
• Collaborate with other Global HR Operations Partners to deliver a consistent, high-quality employee experience.

Requirements

• Italian language – advanced – required.
• Excellent written communication skills, in Italian and English.
• Previous HR experience supporting Italy and / or solid knowledge of Italian labour legislation is an advantage.
• Experience working within a customer service environment.
• Experience working within HR Operations with knowledge of employee lifecycle processes preferred.
• Proven ability to support employees across the globe, taking into account local nuances preferred.
• Demonstrated ability to maintain confidentiality and manage sensitive data and/or employee matters.
• Comfort navigating through and processing transactions in an HR enterprise system (Workday preferred).
• Analytical mindset with ability to identify and solve problems as required.
• Focused on employee experience and efficient process delivery.
• Demonstrated ability to work effectively with diverse teams across various departments, fostering an environment of open communication and shared goals to achieve collective success.
• Proven ability to set ambitious goals and continuously strive for improvement/Demonstrates a strong focus on achieving high-quality outcomes, consistently pushing for greater efficiency and performance.
• Committed to being a reliable and supportive team member, fostering trust and collaboration.

Benefits

• €1,000 per year for self-development
• Company share scheme
• 25 days of annual leave per year
• 20 days per year to work abroad
• 5 personal days/year
• Flexible benefits: travel, sports, hobbies
• Extended health, dental and travel insurances
• Customized well-being programmes
• Career growth sessions
• Thousands of online courses through Udemy
• A variety of engaging office events