Engineering Sales Specialist providing technical support and sales assistance for IT solutions in Brazil. Focus on customer needs and collaboration with commercial team.
Responsibilities
Responsible for identifying channel needs and providing technical support for product offerings, working closely with the sales team and contributing to the business cycle in the assigned region.
Assist the sales team with required pre-sales activities, contributing to proposals, negotiations and deal closures.
Identify current and future customer service needs by building strong personal relationships with prospective and existing customers and other stakeholders able to understand service requirements.
Provide technical and engineering information about products, services and/or equipment across various solution offerings; respond to technical questions and requests from sales colleagues, channel partners or customers.
Deliver presentations at events, providing technical information, answering customer questions, performing sizing, conducting proof-of-concept tests and providing technical support.
Contribute to customer training and development by providing technical information, conducting trainings, technical workshops, webinars and other resources to advance technical capabilities in the channel programs for assigned product lines.
Train technical and sales personnel through manufacturer solution workshops and presentation sessions.
Identify improvements through cost-benefit analysis of equipment, supplies or service applications in the customer environment.
Keep the sales team informed about new technologies, solutions and trends.
Maintain professional and technical knowledge by supporting trainees/learners and completing the technical certifications required by the partner program for the assigned product lines.
Design the overall architecture of a suitable technical solution to meet customer needs.
Perform proof-of-concept tests or demonstrations when necessary before a formally registered opportunity and align assumptions with the sales team.
Prepare sales engineering reports by compiling, analyzing and summarizing sales information, engineering trends and applications.
Contribute to the effectiveness of sales engineering by identifying short- and long-term issues that must be addressed; provide information, recommendations, propose courses of action and implementation guidelines.
Requirements
Bachelor’s degree in Systems Engineering, Networking, Computer Science, Telecommunications or related fields.
2 years in similar roles with a focus on IT solution design. (Required)
Computer skills: Microsoft Office – Advanced level (Required)
Languages: English – Advanced level (Desired)
Knowledge of architecture standards and best practices, physical servers and storage, data center security, and backup (according to required specialization).
Benefits
Meal allowance — Swile Flexible Card: R$ 52.00 per day
Transportation allowance — Swile Flexible Mobility Card: commute R$ 280.00 per month or parking
Medical plan: Omint SC2 — 100% covered for the employee and 70% for dependents
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