Hybrid Operations & Service Delivery Manager – Finance

Posted 1 hour ago

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About the role

  • Operations & Service Delivery Manager leading a team at Welplan, focusing on client-centric services and process improvement. Overseeing service delivery and fostering team culture.

Responsibilities

  • Lead a small but busy team, streamline processes, and deliver client-centric service
  • Act as the senior escalation point for operational issues
  • Map, document, and refine core processes across benefits administration
  • Ensure clients receive consistent service across all benefit programmes

Requirements

  • Strong people leadership experience
  • Proven ability to resolve complex operational issues
  • Experience improving processes and building operational structure
  • Excellent communication skills

Benefits

  • Hybrid working model allowing 2-3 days per week at home and 2-3 days in the office
  • Strong emphasis on employee wellbeing
  • Recognition and reward for strong performance
  • Development opportunities

Job title

Operations & Service Delivery Manager – Finance

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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