Operations & Service Delivery Manager leading a team at Welplan, focusing on client-centric services and process improvement. Overseeing service delivery and fostering team culture.
Responsibilities
Lead a small but busy team, streamline processes, and deliver client-centric service
Act as the senior escalation point for operational issues
Map, document, and refine core processes across benefits administration
Ensure clients receive consistent service across all benefit programmes
Requirements
Strong people leadership experience
Proven ability to resolve complex operational issues
Experience improving processes and building operational structure
Excellent communication skills
Benefits
Hybrid working model allowing 2-3 days per week at home and 2-3 days in the office
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