Customer Success Assistant facilitating operations between clients and suppliers for risk management. Seeking analytical profiles to monitor compliance and improve processes.
Responsibilities
Operational focal point connecting client requests and suppliers
Supplier engagement ensuring compliance
Performance monitoring using KPIs
Tool support using HubSpot and Movidesk
Identification of bottlenecks and opportunities for improvement
Requirements
Knowledge of GRT (Third-Party Risk Management)
Proficiency in CRM (HubSpot and Movidesk)
Excel and data analysis
Project management
Customer service experience
Knowledge of labor law (a plus)
Benefits
Access to Swile benefits card for food and meals
Health insurance (extendable to legal dependents)
Dental plan
Life insurance
Discounts at gyms and partner networks for physical activities, mindfulness, therapy, nutrition, and sleep quality
Access to the Moodar platform for online psychotherapy
Birthday day off
Swile Mobility allowance for commuting
Home-office allowance for remote work
Training programs and a career development framework
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