Customer Support Engineer ensuring great customer experience for nShift products within a hybrid setup. Fluent in Dutch and English required with previous IT - Support or Customer Service experience.
About the role
- Contract Consultant ensuring contract term negotiations compliant with legal standards at BD. Collaborating with various business units to manage operational efficiencies and support contract development.
Responsibilities
- Work with the SCVP-GPO and Director of National Account Managers to ensure contract terms are negotiated in accordance with established BD contract standard T&Cs, as well as legal and regulatory requirements
- Weighs contract risk to the businesses and provides solutions for successful contract awards
- POC for Contract Consultant with first review of non-standard language provisions
- Take the lead in drafting and seeking approval of new language when vital
- Acts as subject matter expert in preparation and analysis of proposals
- Ensure that risk is mitigated, and provisions are preferred or acceptable per company standard.
- As necessary, modify and update department policy and procedure documentation and ensure consistency of contract provisions across all GPOs
- Develop and maintain standard policies and procedures to drive operational efficiencies and standardization
- Responsible for meeting financial impacting bid submission deadlines and providing crucial data for determining contract renewal disposition
- Triage GPO related issues for various business units and field teams, providing critical input and conflict resolution guidance
- Maintain strategic contract information in CLM site, providing accurate executable information across the organization
Requirements
- BA/BS required (in lieu of a bachelor’s degree, 10+ years of experience in the applicable area)
- 5+ years understanding of commercial contract development and management
- 5+ years understanding of the market/customer landscape and segment pricing strategies, including National GPOs & Regional GPOs
- Advanced proficiency in Microsoft Office, including Word and Excel, required
- Paralegal certification is desirable
Benefits
- Valuable, competitive package of compensation and benefits programs
- Health insurance
- Professional development opportunities
- Recognition opportunities
- Paid time off
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