Field Service Engineer providing customer support for analyzer and measurement systems in the Pulp & Paper manufacturing process. Requires strong technical skills and extensive field experience with travel expectations up to 75%.
About the role
- Field Service Technician providing on-site support for BD medical technology. Responsibilities include installation, service of instrumentation, and customer relations with travel requirements.
Responsibilities
- Install and service instrumentation with minimum direct supervision, as requested, by the Service Center
- Provide follow-up service by calling customers who have recently been provided service
- Accurately maintain car stock inventory, test equipment, tools, and technical data
- Complete service documentation, as required, by the position function or requested by System Support Engineering Manager
- Maintain expense levels within the established guidelines
- Report quality control and other technical problems to the Service Center
- Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy
- Interface effectively with other departments and managers to resolve customer problems and issues
- Accountable for providing support to customers that meet BD standards of outstanding quality service at all times
- Maintain good customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment
- 60% travel with 1-2 overnight stays per week
Requirements
- A minimum of a High School diploma
- A minimum of 3 years’ experience fixing instruments or components
- A valid Driver's License with a clean motor vehicle record
- Prior Field Service Engineer experience
- Individuals with previous experience fixing medical device instruments
- Previous customer interfacing role
- Proficiency with MS Office applications such as Word and Excel
- Familiarity with recent Mac and PC operating systems
Benefits
- Annual Bonus
- Potential reimbursement of vehicle usage/mileage
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Other Well-being Resources
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Other Life Balance Programs
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Leave Programs
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
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