Registered Electrical Engineer performing electrical engineering studies and working closely with field technicians at Shermco Industries. Providing engineering designs and analyses for projects in a dynamic environment.
About the role
- Field Support Engineer providing in-depth customer support for BD Parata’s pharmacy automation products. Role involves travel to provide service and collaborate with teams in Washington and Alaska.
Responsibilities
- Deliver exceptional customer service and technical problem resolution at client sites
- Maintain equipment and proactively resolve potential issues to maximize uptime
- Train customers on operation and maintenance of pharmacy automation systems
- Respond to service requests within SLA requirements
- Collaborate with service teams to resolve complex technical issues
- Assist with new automation installations as needed
- Document issues and resolutions in Salesforce Field Service Lightning
- Provide product feedback to drive continuous improvement
- Work independently with minimal supervision
Requirements
- Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
- Strong customer service experience
- Ability to travel to Alaska frequently
- Good driving record
Benefits
- Fleet vehicle
- Corporate credit card for expenses
- Company laptop and phone
- Complete tool kit
- Comprehensive benefits package
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Field Service Technician delivering on - site support and training for industrial automation equipment. Troubleshooting and maintaining systems to ensure optimal performance with strong customer service focus.
Service Engineer responsible for installations and technical service of medical technologies. Engaging with clients to ensure timely support and training in Budapest, Hungary.
Service Engineer providing emissions testing support at AVL Test Systems in Pontiac, MI. Responsibilities include equipment maintenance, troubleshooting, and customer liaison.
Servicetechniker specializing in payment systems installation and maintenance across various regions in Germany. Collaborating closely with product management and providing excellent customer service.
Service Engineer for Medical Equipment responsible for installation, maintenance, and support in clinical settings. Collaborating with teams to ensure device performance across Europe.
Network Field Engineer I supporting the design, installation, and maintenance of fiber networks for Switch. Responsibility includes field work as well as GIS software updates and infrastructure records.
Field Engineer role focused on the repair and maintenance of plant and equipment for Defence Munitions. Ensuring compliance with industry standards and assisting in fleet management data integrity.
Field Service Engineer for Sartorius ensuring proper installation and maintenance of bioprocessing equipment. Working from home with travel to customer sites in Ireland.
Field - based Automation Service Engineer providing on - site support at diagnostic laboratory automation installations. Managing customer relationships and resolving technical issues for BD Lab Automation customers.