Field Engineer II performing maintenance, installations, and troubleshooting on medical equipment for healthcare systems. Ensuring optimal delivery of healthcare services to patients in Boise, ID area.
About the role
- Field Support Engineer providing in-depth customer support for BD Parata’s pharmacy automation products. Role involves travel to provide service and collaborate with teams in Washington and Alaska.
Responsibilities
- Deliver exceptional customer service and technical problem resolution at client sites
- Maintain equipment and proactively resolve potential issues to maximize uptime
- Train customers on operation and maintenance of pharmacy automation systems
- Respond to service requests within SLA requirements
- Collaborate with service teams to resolve complex technical issues
- Assist with new automation installations as needed
- Document issues and resolutions in Salesforce Field Service Lightning
- Provide product feedback to drive continuous improvement
- Work independently with minimal supervision
Requirements
- Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
- Strong customer service experience
- Ability to travel to Alaska frequently
- Good driving record
Benefits
- Fleet vehicle
- Corporate credit card for expenses
- Company laptop and phone
- Complete tool kit
- Comprehensive benefits package
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