Media, Content and Channels Manager coordinating communication strategies and managing corporate channel plans at Prysmian, a global cabling solutions provider.
About the role
- Director of Trust and Safety leading operations for content moderation at Bazaarvoice. Building a robust team of Trust & Safety specialists in India while managing operational standards.
Responsibilities
- Lead the recruitment, onboarding, and training of new hires. Growing the team substantially over 18 months.
- Design and implement Pay-for-Performance compensation models that align individual incentives with global quality, throughput standards and Bazaarvoice employee values.
- Own the end-to-end scheduling and capacity execution for a 24/7 operation, ensuring zero coverage gaps during peak retail seasons based on provided demand forecast.
- Manage a team of agents and managers against performance KPIs based on quality and throughput.
- Collaborate with other Leaders in the Content Trust and Safety Team to ensure alignment that delights clients.
- Manage monthly & quarterly operational reports (capacity management, utilization, ) to determine if team OKRs and associated KPIs are being met to achieve quarterly goals set by senior leadership
- Coach and mentor managers and individual contributors; providing honest, constructive professional, development feedback
- Create and communicate annual performance management and merit reviews
Requirements
- 10+ years in Operations, with at least 5 years specifically in Content Moderation, Fraud, or Trust & Safety.
- Proven track record of scaling a team in a Global Capability Center or high-growth tech environment.
- Superior communicator and strong relationship builder
- Deep expertise in Workforce Management tools(Workday is a plus) and the mathematical design of incentive-based compensation.
- Experience collaborating with international teams and remote team members
- Experience in Fraud Detection Systems like Accertify are a plus.
Benefits
- Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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