Operations Manager leading a team in managing claims operations at Capgemini. Focused on budgeting, reporting, and quality work output while fostering continuous improvement.
About the role
- IT consultant for systems operations in life sciences, providing consultancy and support for technology solutions. Working with Veeva Vaults and Salesforce in Denmark and Spain.
Responsibilities
- Provide post-implementation consultancy.
- Design, implement, and support technology solutions.
- Provide L2 support and ensure optimal performance of customers' systems.
- Define operations and maintenance processes.
- Support systems setup, training, and OCM.
- General application management and customer care.
- Reporting, coordination, and team management.
- Refine change requests and develop solutions in Veeva Vault, Vault CRM, and Salesforce.
- Evaluate and document Veeva releases.
- System administration and incident/problem/request handling.
- Quality and compliance management, including documentation and risk management.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Advanced degree preferred.
- Exceptional communication and interpersonal skills.
- Strong communication skills in English, both written and verbal.
- Problem-solving skills and the ability to work collaboratively with cross-functional teams.
- Strong sense of responsibility to complete tasks under time constraints.
- Self-driven.
- Proficiency in Veeva systems (e.g. QD, QMS, VT, CTMS, CDMS, CMS, PromoMats etc.) is a plus.
- Foreign language knowledge (in addition to English) is a plus.
- Proven experience as an IT consultant in the pharmaceutical or medical device industry (GxP) is a plus.
- Strong project management skills with a track record of delivering successful IT projects, preferably with some Agile experience is a plus.
- Best practices in IT service management (ITIL) is a plus.
- Valid Veeva certification is a plus.
Benefits
- Remunerated Internship Hybrid Scheme.
- Ongoing learning and development.
- Flexible schedules to fit your work to your routine.
- Contribution to cover internet connection.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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