Manager overseeing financial center operations by driving client service excellence and engaging talent development. Fostering an inclusive and high-performing culture while achieving organizational goals.
Responsibilities
Develops talent, including proactive sourcing of candidates
Manages client traffic, engaging and appropriately routing clients, and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiative prescribed by market leaders
Drives operational excellence by engaging employees on business strategy
Manages organizational priorities and effective execution
Breaks down barriers to create a more inclusive environment that supports company D&I goals
Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations
Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization
Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance
Efficiently allocates and manages resources across the organization to drive short and long term profitability
Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage
Requirements
1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborates effectively to get things done, building and nurturing strong relationships.
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
Communicates effectively and confidently, and is comfortable engaging all clients.
Has the ability to learn and adapt to new information and technology platforms.
Applies strong critical thinking and problem-solving skills to meet clients’ needs.
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Efficiently manages your time and capacity.
Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
Can interpret performance results, find opportunities to drive success and hold others accountable to results.
Can be flexible to work weekends and/or extended hours as needed.
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