Strategic Insights and Intelligence Manager leading market intelligence efforts for AI healthcare solutions at Sword Health. Collaborating with cross - functional teams to provide insights for strategic growth.
About the role
- Performance Manager at Bank of America creating competitive plans to enhance client relationships and workforce effectiveness. Focus on client experience, analytics, and collaboration with teams across the business.
Responsibilities
- Create competitive performance plans to achieve and exceed market objectives
- Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities
- Analyze and share trends to identify opportunities to deepen client relationships
- Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention
- Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings
- Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience
- Works within our Risk Framework, to provide leaders and teams with tools and resources to effectively deliver and lead, coach and manage an effective client engagement experience
- Proactively identifies and acts on emerging issues/opportunities to improve client/associate experience, engaging requisite partners and leveraging data and available information
- Collaborates with key partners across the business on programs/initiatives, taking lead in defining process and enablement requirements, current capability, and readiness requirements to effectively engage with clients and deliver
- Develops effective and measurable execution plans including monitoring effectiveness and quickly responding to gaps/opportunities
- Maintains close alignment and partnership with Financial Center Performance Management, Divisional and FC specialist teams, supports execution and sustainment of client management and engagement practices
- Demonstrates critical thinking and leverages findings and data to make informed decisions/recommendations
Requirements
- 5+ years of program and project management experience
- 5+ years’ experience in relatable and effective execution program design
- Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving, execution-oriented organization
- Demonstrated ability to collaborate effectively across multiple stakeholders
- Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact
- Proven ability to turn complex ideas into well-structured execution programs
- Excellent relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders
- Proven ability to remain productive in evolving situations
- Strong decision-making skills with a straight-forward and proactive communication style
- Ability to aggregate multiple sources of information to communicate quickly, succinctly and effectively
- Proficiency with Microsoft Office (Outlook, PowerPoint, Excel, Word)
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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