Hybrid Digital Director – Digital Wallets, Tokenization

at Bank of America

• Job title: Digital Director – Digital Wallets, Tokenization
• Job type: Full Time
• Experience level: Lead
• Salary: $123,800 - $191,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Digital Director responsible for leading digital wallet innovation at Bank of America. Delivering impactful digital strategies and ensuring execution of cross-product initiatives and industry standards.

Responsibilities

• The Digital Director will be a senior individual contributor that:
• Brings new digital wallet features to market to improve client experience and usage of digital wallets.
• Manages cross-product coordination, positioning, and education of digital wallets products and features.
• Maintains visibility into industry trends and developments.
• Independently leads projects and effectively partners with key project stakeholders to deliver projects on time and on budget.
• Develops and presents compelling, executive-ready presentations conveying the strategy, business case, recommendations, and/or enhancement opportunities to key stakeholders.
• Supports new and existing Digital Wallet features, including research, escalation, and issue resolution.
• Utilizes metrics, data, and research to identify opportunities to improve existing Digital Wallet capabilities.
• Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results.
• Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation.
• Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level.
• Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank.
• Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank.
• Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes.
• Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities.

Requirements

• 5+ years' experience in a product management or project management role.
• Intellectual Curiosity: Ability to independently take on complex business problems and learn about new approaches that can drive value to the organization.
• Communication Skills: Proven ability to communicate complex topics stakeholders at all levels, including senior executives.
• Lead with influence: Ability to influence and partner with technical and non-technical business teams to drive desired results.
• Collaborative team-player with high emotional intelligence.
• Self-motivation, self-direction, organizational skills, and the ability to manage priorities without sacrificing quality or timelines.
• Familiarity with Bank change management requirements and integration with UCRA, CAST, Jira, etc.
• Working knowledge of payment card tokenization processes.
• Working knowledge of card payment processes.
• Experience with running Digital projects at Bank of America.

Benefits

• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.