Senior Manager, Change Management leading employee change adoption at Livingston, a major customs broker.
About the role
- Manager overseeing a team of researchers handling sensitive client account issues. Ensuring effective resolutions and a positive client experience at Bank of America.
Responsibilities
- Managing a team of researchers handling sensitive client account concerns
- Ensuring timely and effective resolution
- Delivery of exceptional service while maintaining a positive client experience
- Providing strategic direction and support to the team to achieve key performance indicators
- Conducting performance reviews, hiring, onboarding and team retention
Requirements
- 2-3 years management experience
- Secured Products Experience - Fraud or Mortgage/HELOC Underwriting preferred
- Customer centric approach to problem resolution
- Must possess strong interpersonal communication and team building skills
- Experience driving consistent results in a shared process with peer(s) in multiple site locations
- Must be self-motivated and a role model of Bank of America's Values
- Must be flexible and adapt quickly to change
- Ability to multi-task and meet specific performance goals within tight deadlines
- Proficient in Microsoft Office tools including but not limited to PowerPoint, Excel and Word
- Excellent written and oral communication skills
- Have proven experience creating highly engaged and satisfied teams through meaningful and creative recognition
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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