Hybrid Consumer Specialty Team Manager – Secured Products

at Bank of America

• Job title: Consumer Specialty Team Manager – Secured Products
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Fort Worth, United States

About the role

• Manager overseeing a team of researchers handling sensitive client account issues. Ensuring effective resolutions and a positive client experience at Bank of America.

Responsibilities

• Managing a team of researchers handling sensitive client account concerns
• Ensuring timely and effective resolution
• Delivery of exceptional service while maintaining a positive client experience
• Providing strategic direction and support to the team to achieve key performance indicators
• Conducting performance reviews, hiring, onboarding and team retention

Requirements

• 2-3 years management experience
• Secured Products Experience - Fraud or Mortgage/HELOC Underwriting preferred
• Customer centric approach to problem resolution
• Must possess strong interpersonal communication and team building skills
• Experience driving consistent results in a shared process with peer(s) in multiple site locations
• Must be self-motivated and a role model of Bank of America's Values
• Must be flexible and adapt quickly to change
• Ability to multi-task and meet specific performance goals within tight deadlines
• Proficient in Microsoft Office tools including but not limited to PowerPoint, Excel and Word
• Excellent written and oral communication skills
• Have proven experience creating highly engaged and satisfied teams through meaningful and creative recognition

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Paid time off
• Professional development