Senior Software Engineer in Treasure Data's Plazma team focusing on Hadoop/Hive & Trino solutions development. Working with a team of Big Data experts across Japan, Korea, and Canada.
About the role
- Lead a team of engineers and freelance partners to build integrations for customer care automation. Contribute to Back Market's mission of transforming the customer experience with refurbished tech.
Responsibilities
- Making your team better every day
- Build a collaborative engineering team that ships robust solutions our care agents, and customers will genuinely love
- Invest in your engineers' growth through coaching, mentoring, and creating real career development opportunities
- Create a team culture where people feel like they belong, can bring their whole selves, and are empowered to do their best work
- Champion open communication and a thriving feedback culture — because great teams are built on trust and transparency
- Collaborate with Care Operations, Product, and Engineering to align your team with company objectives and ambitious IT maturity goals
- Build roadmaps that balance the requests coming from multiple business domains with a long-term technical vision and continuous technical improvement
- Deeply understand the team’s SaaS ecosystem and leverage that understanding to propose ideas that amplify and/or reduce the time to market of business outcomes
- Design and implement automation and integration solutions that are clean, maintainable, and scalable – making trade-offs when it makes sense.
- Embrace an agile "build it and run it" mindset where your team owns what they build from launch to ongoing support
- Create a learning environment where experimentation is encouraged, and delivery proficiency keeps improving
- Lead initiatives that crush manual work, boost efficiency, and enforce best-in-class governance practices
- Be the champion for engineering best practices within the IT function and beyond!
Requirements
- A passion for developing people and helping them reach their full potential
- The ability to balance team management with hands-on technical work in meaningful automation projects
- Openness to giving and receiving feedback in a safe, supportive environment
- Experience in IT engineering with knowledge of our tech stack: Zendesk/Intercom/Salesforce (at least 1 of them), APIs, Datadog (or similar monitoring service)
- Success in environments where leaders clear blockers, facilitate smart decisions, and find creative solutions
- Enthusiasm for reaching new levels of effectiveness through intelligent automation and continuous improvement
- A problem-solving mindset that navigates ambiguity with data, curiosity, and a UX-first approach
- A bias for action & experiment, test new approaches, learn from data, and iterate quickly to build more value
- Clear, effective communication in English (written and verbal).
Benefits
- A mission-driven work environment where your day-to-day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 additional remote days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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